Treasury Management Tech Support Specialist — Client-Focused

First Horizon Corp.; Birmingham, Northern (AL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Corp. seeks a Treasury Management servicing specialist to handle client calls and provide technical assistance across TM tools. You will resolve issues on the first call, deepen client relationships, and keep current on product enhancements and security policies.

Candidates should bring a BA/BS with 3–4 years related experience and strong communication skills, with CTP/CCM/AAP preferred. Join a team focused on service excellence and cross-department collaboration.

Qualifications

• Bachelor's degree with 3–4 years related experience or equivalent.
• Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues.
• Knowledge of commercial banking products, including Treasury Management products and services.
• CTP, CCM or AAP preferred.

Responsibilities

• Take incoming calls to fulfill servicing requests and provide technical assistance.
• Build rapport and deepen client relationships by resolving issues on the first call.
• Present needs-based product recommendations to deepen the banking relationship.
• Ensure audit and security policies are followed per bank policies and regulations.
• Work with Treasury Management Sales, Product and Implementation groups.
• Provide client training and support on TM Products.

Skills

Customer service

Communication skills

Interpersonal skills

Technical issue resolution

Education

Bachelor's degree (BA/BS)

Tools

Treasury Management tools

Banking systems

Job description

First Horizon Corp. seeks a Treasury Management servicing specialist to handle client calls and provide technical assistance across TM tools. You will resolve issues on the first call, deepen client relationships, and keep current on product enhancements and security policies.

Candidates should bring a BA/BS with 3–4 years related experience and strong communication skills, with CTP/CCM/AAP preferred. Join a team focused on service excellence and cross-department collaboration.