Treasury Management Support Specialist II

First Horizon Bank; Tennessee; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical with wellness incentives, dent

HSA with company match

Maternity leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank in Tennessee seeks a Treasury Management Support Associate responsible for handling incoming calls, resolving issues on the first call, and maintaining knowledge of TM tools. You will present needs-based recommendations and ensure compliance with policies while collaborating with Sales, Product and Implementation teams.

The role emphasizes professionalism, clear communication, and the ability to navigate multiple systems to deliver client-focused solutions and training on TM

Responsibilities

• Take incoming calls to fulfil service requests and provide technical assistance.
• Build rapport and deepen client relationships by resolving issues on the first call.
• Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
• Present needs-based product recommendations to deepen the banking relationship.
• Stay abreast of all changes, developments and enhancements for all systems and products.
• Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
• Navigate effectively and efficiently through multiple systems.
• Provide client training and support on the use of TM Products.

Job description

First Horizon Bank in Tennessee seeks a Treasury Management Support Associate responsible for handling incoming calls, resolving issues on the first call, and maintaining knowledge of TM tools. You will present needs-based recommendations and ensure compliance with policies while collaborating with Sales, Product and Implementation teams.

The role emphasizes professionalism, clear communication, and the ability to navigate multiple systems to deliver client-focused solutions and training on TM