Treasury Management Technical Support

First Horizon Bank; Birmingham (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

401(k) with company match

Job summary

First Horizon Bank is seeking a Treasury Management Servicing Specialist in the Birmingham area to handle client calls, provide technical assistance, and deepen client relationships. You will stay updated on TM products and collaborate with Sales, Product and Implementation teams to deliver solutions.

The role emphasizes professional communication, adherence to bank policies, and ongoing client training on Treasury Management tools. Prior banking experience is preferred.

Qualifications

• Bachelor's degree required; 3–4 years related experience or training recommended.
• Excellent written and verbal communication skills; strong interpersonal abilities.
• Knowledge of commercial banking products, including Treasury Management.
• Ability to resolve technical issues and maintain professional client rapport.

Responsibilities

• Take incoming calls to fulfill servicing requests and provide technical assistance.
• Resolve issues on the first call to build client relationships.
• Maintain knowledge of Treasury Management tools and services from end-user and technical perspectives.
• Present needs-based product recommendations to deepen banking relationships.
• Ensure compliance with audit, security policies, and regulatory requirements.
• Collaborate with Treasury Management Sales, Product and Implementation teams.
• Provide client training and support on TM products.

Skills

Client servicing

Treasury Management

Technical support

Relationship building

Education

Bachelor's degree (BA/BS)

Tools

CRM systems

Job description

Job Description

• Take incoming calls to fulfill servicing requests and provide technical assistance.


• Build rapport and deepen client relationships by resolving issues on the first call.


• Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.


• Present needs-based product recommendations to deepen the banking relationship.


• Stay abreast of all changes, developments and enhancements for all systems and products.


• Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.


• Navigate effectively and efficiently through multiple systems.


• Possess and demonstrate a high level of professionalism.


• Communicate in a clear, concise and professional manner.


• Provide client focused solutions while being compliant with bank Policies and Procedures.


• Partner with other departments within the organization to fulfill client requests.


• Work closely with Treasury Management Sales, Product and Implementation groups.


• Track client issues to identify product and process improvements or clients at risk due to frequent problems.


• Provide client training and support on the use of TM Products.


• Other duties and projects as assigned.

Supervisory Responsibilities

No supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS

(Ex: CPA, Series 6 or 7 license, etc)

• CTP, CCM or AAP preferred.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights

• Medical with wellness incentives, dental, and vision


• HSA with company match


• Maternity and parental leave


• Tuition reimbursement


• Mentor program


• 401(k) with 6% match


• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Follow Us

• Facebook


• X formerly Twitter


• LinkedIn


• Instagram


• YouTube

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.