Treasury Management Solutions Specialist

First-Horizon-Bank; Birmingham (AL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

401(k) with 6% match

Job summary

First Horizon Bank in Birmingham, AL seeks a Treasury Management Specialist to handle inbound calls, resolve issues on the first call, and deepen client relationships through needs-based product recommendations.

You will maintain knowledge of Treasury Management tools, collaborate with TM Sales, Product and Implementation, and ensure compliance with audit and security policies while training clients on TM products.

Qualifications

• Bachelor's degree (BA/BS) from a four-year college or university.
• Three to four years related experience and/or training; equivalent combination may substitute.
• Excellent written and verbal communication skills, including telephone skills.
• Strong interpersonal skills with managing technical issues.
• Knowledge of commercial banking products, including Treasury Management.
• Strong commitment to client satisfaction.

Responsibilities

• Take incoming calls to fulfill servicing requests and provide technical assistance.
• Build rapport and deepen client relationships by resolving issues on the first call.
• Maintain an advanced knowledge of Treasury Management tools and services.
• Present needs-based product recommendations to deepen the banking relationship.
• Stay abreast of changes and enhancements for systems and products.
• Ensure audit and security policies and procedures are followed per Bank policies and regulations.
• Navigate efficiently through multiple systems; collaborate with TM Sales, Product and Implementation.
• Provide client training and support on the use of TM Products.

Skills

Communication skills

Telephone skills

Interpersonal skills

Technical issue management

Client relationship

Education

Bachelor's degree (BA/BS) from four-year college or university

Job description

First Horizon Bank in Birmingham, AL seeks a Treasury Management Specialist to handle inbound calls, resolve issues on the first call, and deepen client relationships through needs-based product recommendations.

You will maintain knowledge of Treasury Management tools, collaborate with TM Sales, Product and Implementation, and ensure compliance with audit and security policies while training clients on TM products.