Treasury Management Technical Support

First Horizon Corp.

Birmingham, Northern (AL, KY)

On-site

USD 65,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Corp. seeks a Treasury Management servicing specialist to handle client calls and provide technical assistance across TM tools. You will resolve issues on the first call, deepen client relationships, and keep current on product enhancements and security policies.

Candidates should bring a BA/BS with 3–4 years related experience and strong communication skills, with CTP/CCM/AAP preferred. Join a team focused on service excellence and cross-department collaboration.

Qualifications

Bachelor's degree with 3–4 years related experience or equivalent.
Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues.
Knowledge of commercial banking products, including Treasury Management products and services.
CTP, CCM or AAP preferred.

Responsibilities

Take incoming calls to fulfill servicing requests and provide technical assistance.
Build rapport and deepen client relationships by resolving issues on the first call.
Present needs-based product recommendations to deepen the banking relationship.
Ensure audit and security policies are followed per bank policies and regulations.
Work with Treasury Management Sales, Product and Implementation groups.
Provide client training and support on TM Products.

Skills

Customer service

Communication skills

Interpersonal skills

Technical issue resolution

Education

Bachelor's degree (BA/BS)

Tools

Treasury Management tools

Banking systems

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Take incoming calls to fulfill servicing requests and provide technical assistance.
Build rapport and deepen client relationships by resolving issues on the first call.
Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
Present needs-based product recommendations to deepen the banking relationship.
Stay abreast of all changes, developments and enhancements for all systems and products.
Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
Navigate effectively and efficiently through multiple systems.
Possess and demonstrate a high level of professionalism.
Communicate in a clear, concise and professional manner.
Provide client focused solutions while being compliant with bank Policies and Procedures.
Partner with other departments within the organization to fulfill client requests.
Work closely with Treasury Management Sales, Product and Implementation groups.
Track client issues to identify product and process improvements or clients at risk due to frequent problems.
Provide client training and support on the use of TM Products.
Other duties and projects as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

CTP, CCM or AAP preferred.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits