Treasury Management Client Support Specialist I

First Financial Bancshares, Inc.; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First Financial Bancshares, Inc. in Abilene, Texas is seeking a Treasury Management Support Representative I to provide high-touch client service for treasury products. You will handle inquiries, requests, and issues from business clients via phone and written channels.

Ideal candidates have at least 6 months of customer service or administrative experience, strong communication, and the ability to prioritize tasks and resolve problems promptly.

Qualifications

• 6 months’ work experience in customer service or administrative role.
• Banking experience preferred.
• Excellent written and verbal communication, and ability to meet training standards.

Responsibilities

• Provide high-quality, high-touch telephone and written customer service to business and commercial clients for Treasury Management products.
• Identify and resolve customer issues promptly while handling inbound and outbound communications.
• Serve as a client contact regarding Treasury Management products and service, facilitating resolution of issues.
• Maintain working knowledge of organization, products, services and policies.

Skills

Customer service

Administrative experience

Communication skills

Analytical skills

Time management

Prioritization

Tools

Windows-based applications

Job description

First Financial Bancshares, Inc. in Abilene, Texas is seeking a Treasury Management Support Representative I to provide high-touch client service for treasury products. You will handle inquiries, requests, and issues from business clients via phone and written channels.

Ideal candidates have at least 6 months of customer service or administrative experience, strong communication, and the ability to prioritize tasks and resolve problems promptly.