Treasury & Deposits Client Delivery Lead

Associated Bank - Corp; Chicago (IL); On-site; USD 74,000 - 127,000; Full time

Benefits offered by this job

401(k) and Pension plans

Paid time off to volunteer

Diversity-focused colleague groups

Competitive salaries and development

Job summary

Associated Bank in Chicago seeks a Client Delivery Supervisor - Commercial Deposits to lead a team delivering treasury management client services and commercial deposit onboarding. You will provide day-to-day leadership, coaching, and operational oversight while ensuring adherence to procedures and service standards.

The role requires an Associate's degree in Business/Finance and 3+ years in treasury management or banking operations, with strong knowledge of deposit operations and account

Qualifications

• Associate's degree in Business, Finance, or an equivalent combination of education and experience.
• 3+ years of treasury management client delivery services, bank deposit servicing, or banking operations experience.
• Strong knowledge of deposit operations and account opening processes.
• Must have access to reliable transportation and the ability to lawfully drive, if applicable.

Responsibilities

• Lead, coach, and supervise a team of client delivery specialists, providing ongoing guidance, performance feedback, and professional development support.
• Oversee daily client delivery activities, triage service-related issues, and help ensure timely, accurate resolution of requests.
• Support the implementation and communication of policies, procedures, and operational strategies while promoting adherence across the team.
• Maintain and update operational procedures to support consistent and efficient service delivery.
• Manage a select portfolio of high-profile client and internal department accounts, including account setup and maintenance activities.
• Develop expertise in treasury management products and services to effectively support team members, clients, and business partners.
• Collaborate with internal stakeholders to coordinate the implementation and servicing of treasury management solutions.
• Support system upgrades, conversions, migrations, and acquisition-related activities impacting client delivery operations.

Skills

Leadership

Treasury management knowledge

Client delivery supervision

Operational oversight

Coaching and development

Education

Associate's degree in Business/Finance

Job description

Associated Bank in Chicago seeks a Client Delivery Supervisor - Commercial Deposits to lead a team delivering treasury management client services and commercial deposit onboarding. You will provide day-to-day leadership, coaching, and operational oversight while ensuring adherence to procedures and service standards.

The role requires an Associate's degree in Business/Finance and 3+ years in treasury management or banking operations, with strong knowledge of deposit operations and account