Treasury & Cash Management Specialist II

TowneBank; Charlotte (NC); On-site; USD 53,000 - 65,000; Full time

Job summary

Responsibilities include troubleshooting, training, case management, and collaboration with implementations. Competitive salary range and AML/BSA compliance are emphasized.

Qualifications

• Banking experience with Treasury/Cash Management products and services.
• Call center/customer service experience in financial services.
• Strong verbal and written communication.
• Polite, patient troubleshooting via phone.
• Microsoft Office proficiency.
• Ability to learn and navigate multiple platforms.
• Excellent time management and problem solving.
• Ability to work independently and in a team.

Responsibilities

• Handle advanced Treasury/Cash Management issues (Bill Pay, ACH, Wire, RDC, etc.).
• Provide training to members and internal teams; create/test procedures.
• Help resolve Online Banking to ERP (e.g., QuickBooks/Quicken) connectivity.
• Process maintenance requests via case/ticketing system; monitor queues.
• Conduct secondary reviews of maintenance updates.
• Support business members via calls and tickets for Treasury services.
• Assist Treasury Services Implementation team as needed.
• Stay updated on system enhancements and document changes.
• Escalate issues to Team Leads/Managers; coordinate with vendors.

Skills

Treasury knowledge

Online Banking platforms

ACH Origination/Receiving

Wire Origination

Positive Pay

Bill Payment

Remote Deposit Capture

ERP (QuickBooks/Quicken)

Cash Management/Sweeps

Customer service

Microsoft Office

Technical aptitude

Time management

Interpersonal skills

Tools

QuickBooks

Quicken

FIS Platforms

Job description

Responsibilities include troubleshooting, training, case management, and collaboration with implementations. Competitive salary range and AML/BSA compliance are emphasized.