TRC Front Desk

Holiday Inn Tyler Conference Center; Tyler (TX); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

Holiday Inn Tyler Conference Center in Tyler, TX is seeking a friendly Front Desk Associate to warmly greet guests, check in members, and provide responsive customer service. This role blends guest interaction with light administrative duties and facility oversight.

Responsibilities include checking in guests via the software system, answering inquiries, processing payments, maintaining records, and coordinating with staff. A flexible schedule including evenings and weekends is expected.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer and POS system proficiency.
• Ability to multitask and remain calm in a fast-paced environment.
• Reliable, punctual, and professional appearance.
• Flexible schedule, including evenings and weekends.

Responsibilities

• Greet members and guests warmly and professionally.
• Check members in using the software system.
• Answer phone calls, respond to inquiries, and provide accurate information.
• Process payments and maintain accurate records of transactions.
• Maintain a clean, organized front desk and lobby area.
• Monitor member check-ins and ensure policies are followed.
• Assist with opening and closing procedures.
• Report facility maintenance issues or member concerns to management.
• Support other staff and assist in light cleaning duties when needed.

Skills

Customer service

Communication

POS system

Multitasking

Reliability

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Location: Tyler, TX 75703

We are seeking a friendly, reliable, and customer-focused Front Desk Associate to join our team. As the first point of contact for members and guests, you will play a key role in providing exceptional service and ensuring a positive experience for everyone who walks through our doors. This position involves a mix of customer service, administrative duties, and facility oversight.

Key Responsibilities

• Greet members and guests warmly and professionally
• Check members in using the software system
• Answer phone calls, respond to inquiries, and provide accurate information
• Process payments and maintain accurate records of transactions
• Maintain a clean, organized, and welcoming front desk and lobby area
• Monitor member check-ins and ensure policies are followed
• Assist with opening and closing procedures
• Report facility maintenance issues or member concerns to management
• Support other staff and assist in light cleaning duties when needed

Qualifications

• High school diploma or equivalent
• Prior customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer and point-of-sale (POS) system proficiency
• Ability to multitask and remain calm in a fast-paced environment
• Reliable, punctual, and professional appearance
• Flexible schedule, including evenings and weekends

Working Conditions

• Standing for extended periods
• Occasional light lifting (up to 25 lbs)
• May be required to work early mornings, evenings, weekends, and holidays