Traveling Robotics Field Service Engineer

LionsBot International; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

LionsBot International is seeking Robotics Service Technicians to join our field team across North America. You will travel regularly to customer sites, install, calibrate, and service robots, and provide remote support when not on site.

Ideal candidates hold a related engineering degree and have 2+ years in mechanical/electrical fields, plus 1+ years in customer service. A valid driver’s license and insured vehicle are required.

Qualifications

• Bachelor’s degree in robotics, mechatronics, electrical, electronic, mechanical, IT or equivalent.
• 2+ years in electrical, electronic, or mechanical fields.
• 1+ years in customer service in-person or remotely.
• Experience leading adult training.
• Regular North America travel (80%+).
• Valid driver’s license and insured vehicle for travel.
• Authorized to work in the United States for any employer.

Responsibilities

• Travel to customer sites regularly and provide remote technical support.
• Work from a residential office when not traveling.
• Assist with onsite sales trials, demonstrations and deployments.
• Commission robots on-site: map creation/design, zone cleaning programming, testing and calibration.
• Train and certify customers in robot use.
• Provide on-site and remote troubleshooting and service to customer inquiries.
• Collaborate with internal engineering teams for troubleshooting.
• Document service visits and communications.
• Maintain up-to-date knowledge of cleaning robot technology.

Skills

Customer service

Field service

Technical troubleshooting

Communication

Education

Bachelor's degree in robotics/mechatronics/engineering

Job description

LionsBot International is seeking Robotics Service Technicians to join our field team across North America. You will travel regularly to customer sites, install, calibrate, and service robots, and provide remote support when not on site.

Ideal candidates hold a related engineering degree and have 2+ years in mechanical/electrical fields, plus 1+ years in customer service. A valid driver’s license and insured vehicle are required.