Robotics Field Service Engineer - 80% Travel

Neara; Chicago, Northern (IL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

LionsBot is seeking Robotics Service Technicians to support US customers with on-site and remote technical service, traveling regularly (80%+) across North America to ensure top client satisfaction and seamless deployments.

You will commission robots on-site, map creation, zone programming, training customers, and collaborate with Engineering teams to troubleshoot and resolve issues, while retaining subject matter expertise on the latest robot technology.

Qualifications

• Bachelor’s Degree in robotics/mechatronics, electrical, electronic, mechanical, information technology or equivalent focus of study.
• 2+ years of working experience in electrical, electronic, or mechanical fields.
• 1+ years of professional experience performing customer service in-person and/or remotely.
• Previous working experience leading adult training.
• Ability to regularly travel throughout North America (80%+).
• Ability to lift 60 pounds on a regular basis.
• Holds a valid Driver’s License.
• Has an insured reliable vehicle (to travel to local customer sites).
• Currently authorized to work in the United States for any employer.
• Successfully fulfill pre-employment onboarding requirements including background checks for criminal and motor vehicle records

Responsibilities

• Traveling to customer sites regularly as well as providing remote technical customer support
• Working from residential office when not traveling
• Providing technical support for onsite sales trials, demonstrations, and deployments
• Commissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibration
• Training and certifying customers in use of robots
• Providing technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customers
• Collaborating with the internal Engineering teams for troubleshooting and resolution
• Documenting service situations and outcomes for each onsite visit, customer calls, and/or emails
• Retaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction

Skills

Travel readiness

Customer service

Communication skills

Problem solving

Independent work

Education

Bachelor’s Degree in robotics/mechatronics/electrical/electronic/mechanical/IT or equivalent

Job description

LionsBot is seeking Robotics Service Technicians to support US customers with on-site and remote technical service, traveling regularly (80%+) across North America to ensure top client satisfaction and seamless deployments.

You will commission robots on-site, map creation, zone programming, training customers, and collaborate with Engineering teams to troubleshoot and resolve issues, while retaining subject matter expertise on the latest robot technology.