Robotics Service Technician (US travel / field service)

LionsBot USA; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

LionsBot USA is seeking Robotics Service Technicians to support US customers with technical and servicing needs, primarily traveling across the United States (80%+). The role includes on-site commissioning, remote support, and customer training to ensure top satisfaction.

Qualified candidates in the Greater Chicago Area will be considered first. A bachelor’s degree in robotics/mechatronics or related field and strong problem-solving skills are essential, along with the ability to lift 60 pounds

Qualifications

• Bachelor's degree in robotics/mechatronics, electrical, electronic, mechanical, IT or related field.
• 2+ years in electrical, electronic, or mechanical fields.
• 1+ years in customer service, in-person or remote.
• Ability to regularly travel throughout North America (80%+).

Responsibilities

• Travel to customer sites regularly and provide remote technical support.
• Work from a residential office when not traveling.
• Support onsite sales trials, demonstrations, and deployments.
• Commission robots onsite: map creation, zone design, testing, calibration.
• Train and certify customers in robot use.
• Provide on-site and remote troubleshooting and support.
• Document service outcomes for visits and calls.
• Collaborate with engineering teams for issue resolution.

Skills

Customer service orientation

Strong communication skills

Willingness to travel

Technical troubleshooting

Education

Bachelor's Degree in robotics/mechatronics or related field

Job description

Are you ready to embark on an extraordinary journey into the realm of robotics and AI?

LionsBot is revolutionizing the future with cutting-edge technology that is redefining industries worldwide. As a global leader in robotic solutions, we empower our team to push boundaries, explore uncharted territories, and shape the world of tomorrow.

At LionsBot, you'll collaborate with brilliant minds, drive meaningful impact, and be at the forefront of a thrilling transformation. Step into a world of endless possibilities, where your ideas become reality, and together, we make a roaring difference. Seize this opportunity to ignite your career with us and be part of the revolution that will shape the future!

Our Robotics Service Technicians partner with our US customers to assist with all technical and servicing situations to ensure top client satisfaction. These field professionals travel regularly (80%+) within the United States.

Qualified candidates residing in the Greater Chicago Area will be considered first.

ESSENTIAL RESPONSIBILITIES (not exhaustive)

• Traveling to customer sites regularly as well as providing remote technical customer support
• Working from residential office when not traveling
• Providing technical support for onsite sales trials, demonstrations, and deployments
• Commissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibration
• Training and certifying customers in use of robots
• Providing technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customers
• Collaborating with the internal Engineering teams for troubleshooting and resolution
• Documenting service situations and outcomes for each onsite visit, customer calls, and/or emails
• Retaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction

Our Robotics Service Technicians travel (by driving and flying) to customer sites across the United States regularly along with communicating through emails, phone calls, and virtual meetings are all continual responsibilities of this role. These professionals liaise between our internal teams and our clients to develop the best solution for all parties while documenting pertinent details for customer recordkeeping to support the decided-upon resolutions.

This is an individual contributor role reporting to our US Service Manager.

MINIMUM REQUIREMENTS

• Bachelor’s Degree in the robotics/mechatronics, electrical, electronic, mechanical, information technology or equivalent focus of study
• 2+ years of working experience in electrical, electronic, or mechanical fields
• 1+ years of professional experience performing customer service in-person and/or remotely
• Previous working experience leading adult training
• Ability to regularly travel throughout North America (80%+)
• Ability to lift 60 pounds on a regular basis
• Holds a valid Driver’s License
• Has an insured reliable vehicle (to travel to local customer sites)
• Currently authorized to work in the United States for any employer
• Successfully fulfill pre-employment onboarding requirements including background checks for criminal and motor vehicle records

PREFERRED QUALIFICATIONS

• Firm technical knowledge/experience of diagrams, engineering schematics and/or electrical diagrams
• Prior experience in technical sales and/or technical after-sales support
• Proven work history of creating strong business relationships
• Strong verbal and written communication skills
• Resourceful and creative problem-solver
• Able to work successfully independently as well as part of an agile team
• Eager to learn with a customer-centric approach
• Detail oriented and high organizational skills

Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes full potential.

LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.