Robotics Field Service Technician: Travel & Training

LionsBot USA; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

LionsBot USA is seeking Robotics Service Technicians to support US customers with technical and servicing needs, primarily traveling across the United States (80%+). The role includes on-site commissioning, remote support, and customer training to ensure top satisfaction.

Qualified candidates in the Greater Chicago Area will be considered first. A bachelor’s degree in robotics/mechatronics or related field and strong problem-solving skills are essential, along with the ability to lift 60 pounds

Qualifications

• Bachelor's degree in robotics/mechatronics, electrical, electronic, mechanical, IT or related field.
• 2+ years in electrical, electronic, or mechanical fields.
• 1+ years in customer service, in-person or remote.
• Ability to regularly travel throughout North America (80%+).

Responsibilities

• Travel to customer sites regularly and provide remote technical support.
• Work from a residential office when not traveling.
• Support onsite sales trials, demonstrations, and deployments.
• Commission robots onsite: map creation, zone design, testing, calibration.
• Train and certify customers in robot use.
• Provide on-site and remote troubleshooting and support.
• Document service outcomes for visits and calls.
• Collaborate with engineering teams for issue resolution.

Skills

Customer service orientation

Strong communication skills

Willingness to travel

Technical troubleshooting

Education

Bachelor's Degree in robotics/mechatronics or related field

Job description

LionsBot USA is seeking Robotics Service Technicians to support US customers with technical and servicing needs, primarily traveling across the United States (80%+). The role includes on-site commissioning, remote support, and customer training to ensure top satisfaction.

Qualified candidates in the Greater Chicago Area will be considered first. A bachelor’s degree in robotics/mechatronics or related field and strong problem-solving skills are essential, along with the ability to lift 60 pounds