Traveling Retail Customer Success Manager - Training & Growth

Imbox Protection; Chicago (IL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Vacation days 20

401(k) match

Health insurance

Equipment provided

Gym access

Job summary

Imbox Protection in Chicago, IL is seeking a Customer Success Manager to lead field execution across North America. You will partner with Store Managers and District Managers to maximize the value of the IMBOX program and deliver an exceptional customer experience.

Responsibilities include in-store training, coaching staff on presentation and brand voice, monitoring KPIs, maintaining CRM records, and supporting campaigns and pilots while traveling 50–75% with overnights as needed.

Responsibilities

• As Customer Success Manager, you will be the primary partner to Store Managers and District Managers across your territory, helping retailers maximize the value of the IMBOX program while delivering an exceptional customer experience.
• Visit stores frequently (50-75% time on the road, with overnight stays required) to train staff, resolve issues, ensure alignment, and drive operational excellence
• Act as the on-the-ground trainer and brand ambassador for IMBOX, coaching store teams on how to present, promote, and execute the IMBOX experience in the IMBOX brand voice.
• Monitor store performance, track KPIs, and develop action plans to improve results
• Maintain accurate CRM records, visit reports, and follow-up actions
• Regularly communicate with the in-house service team to support high-level performance, issue resolution, and customer retention.
• Support store-level campaigns, promotions, pilots, and new initiatives

Job description

Imbox Protection in Chicago, IL is seeking a Customer Success Manager to lead field execution across North America. You will partner with Store Managers and District Managers to maximize the value of the IMBOX program and deliver an exceptional customer experience.

Responsibilities include in-store training, coaching staff on presentation and brand voice, monitoring KPIs, maintaining CRM records, and supporting campaigns and pilots while traveling 50–75% with overnights as needed.