Senior Customer Success Manager, Asset & Operations (Chicago)

TCR Americas; Chicago (IL); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Medical Health Insurance

Vision Insurance

Dental Insurance

ST and LT disability insurance

Life Insurance

401(k) Plan

PTO increasing up to 20 days

Paid sickness per annum

Provision of all PPE

Job summary

TCR Americas is seeking a Customer Success Manager to oversee the end-to-end success of key customer accounts across North America from Chicago, IL. You will drive governance, analytics, and value delivery with cross-functional teams to maximize retention and long-term partnerships.

Responsibilities include leading monthly reviews, managing asset delivery, improving performance, and supporting renewals. Travel up to 25% may be required.

Qualifications

• 5–10+ years of experience in maintenance-driven, asset-intensive operational environments.
• Proven experience managing SLA-based customer contracts.
• Strong ability to analyze operational, maintenance, and cost data and communicate findings clearly.
• Ability to travel up to 25%.

Responsibilities

• Lead monthly business reviews (MBRs) with customers and prepare agendas, presentations, and performance reporting.
• Communicate account performance and key actions to internal stakeholders.
• Build trusted relationships across customer operations, maintenance, fleet, procurement, and leadership teams.
• Own end-to-end asset delivery and in-rent process for new equipment including coordination, Telematics, logistics, and readiness.
• Monitor fleet availability and maintenance compliance; report on service levels.
• Analyze maintenance, availability, utilization, and cost data to identify trends and root causes.
• Identify farming opportunities and support renewals with Commercial and Global KAM teams.

Skills

Account management

SLA management

Data analysis

Relationship management

Operational governance

Client communications

Job description

TCR Americas is seeking a Customer Success Manager to oversee the end-to-end success of key customer accounts across North America from Chicago, IL. You will drive governance, analytics, and value delivery with cross-functional teams to maximize retention and long-term partnerships.

Responsibilities include leading monthly reviews, managing asset delivery, improving performance, and supporting renewals. Travel up to 25% may be required.