Field Success Manager - Retail Growth (NA)

Imbox Protection; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Vacation days

401(k) match

Health insurance

Flexible schedule

Equipment provided

Gym access Chicago

Job summary

IMBOX Protection in Chicago, IL seeks a Customer Success Manager to lead customer engagement and field execution across North America. You will partner with store leadership and retail partners to ensure adoption and growth of the IMBOX program across banners.

The role involves training staff in stores, driving KPIs, maintaining CRM records, and collaborating with internal teams to deliver exceptional customer experiences and support campaigns and pilots.

Qualifications

• High school graduate; 1–2 years of college preferred.
• Minimum 3 years of retail management experience required.
• Strong communication, interpersonal, and written skills.
• Ability to translate CRM insights into actionable, revenue-driving strategies.
• Experience presenting to small and large groups.

Responsibilities

• Visit stores frequently (50-75% time on the road) to train staff and drive operational excellence.
• Coach store teams on presenting, promoting, and executing the IMBOX experience.
• Monitor store performance, track KPIs, and develop action plans.
• Maintain accurate CRM records, visit reports, and follow-up actions.
• Coordinate with in-house service team to support performance, issue resolution, and retention.
• Support store-level campaigns, promotions, pilots, and new initiatives.

Skills

Relationship building

Stakeholder influence

Communication

CRM data interpretation

Training staff

Public speaking

Education

High school diploma

Some college (1–2 years) preferred

Tools

CRM software

Job description

IMBOX Protection in Chicago, IL seeks a Customer Success Manager to lead customer engagement and field execution across North America. You will partner with store leadership and retail partners to ensure adoption and growth of the IMBOX program across banners.

The role involves training staff in stores, driving KPIs, maintaining CRM records, and collaborating with internal teams to deliver exceptional customer experiences and support campaigns and pilots.