Client Success Coordinator – Onboarding & Execution

WeBox; San Jose (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

WeBox is seeking a high‑potential, detail‑oriented Customer Success Associate to support the execution and success of our corporate meal programs, including individual box meals, catering, and pantry services. This entry‑level role collaborates with Customer Success, Sales, and Operations to ensure smooth day‑to‑day account execution and a consistently strong customer experience.

You'll help with onboarding, monitor service quality, maintain records, and support timely, clear communications

Qualifications

• Bachelor's degree in Business, Marketing, Economics, or a related field.
• 0–2 years of experience (internships, campus roles, or relevant projects are a plus)
• Strong analytical skills; comfortable working with data in Excel or Google Sheets
• Ability to manage multiple priorities and stay organized under pressure
• Proactive, hands-on, and willing to take initiative
• Ability to work cross-functionally with Customer Success, Sales, and Operations teams

Responsibilities

• Support the day-to-day execution of corporate customer accounts to ensure reliable service and high customer satisfaction
• Monitor customer activity and operational performance; proactively identify issues and work with internal teams to resolve them.
• Analyze customer behavior and operational data to identify trends, risks, and improvement opportunities.
• Assist with client onboarding, including coordination, setup support, and ensuring a smooth initial experience.
• Partner with Customer Success, Sales, and Operations teams to improve processes and drive efficiency.
• Maintain accurate records and track key metrics related to customer performance and service delivery.
• Support customer communications by helping deliver timely, clear, and professional responses.
• Learn WeBox's customer workflows and continuously identify ways to improve the customer experience.

Skills

Ownership

Detail-oriented

Organized

Structured thinking

Communication

Fast-paced

Growth mindset

Education

Bachelor’s degree in Business/Marketing

Tools

Excel

Google Sheets

Job description

WeBox is seeking a high‑potential, detail‑oriented Customer Success Associate to support the execution and success of our corporate meal programs, including individual box meals, catering, and pantry services. This entry‑level role collaborates with Customer Success, Sales, and Operations to ensure smooth day‑to‑day account execution and a consistently strong customer experience.

You'll help with onboarding, monitor service quality, maintain records, and support timely, clear communications