Traveling New Patient Coordinator

Dr Lane & Associates; Cary (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

Dr Lane & Associates in North Carolina is seeking a New Patient Coordinator to welcome and guide orthodontic patients through consultations, treatment options, and scheduling across two offices. This part-time role requires travel to the Durham/Miami location on Mondays and Wednesdays and the Cary St.

Charles office on Thursdays. You will be the first friendly contact for new patients, coordinating care, explaining financial options, and ensuring a smooth, professional experience.

Qualifications

• A positive, energetic team player with exceptional customer service skills.
• Strong organizational, planning, and communication abilities.
• Professional appearance and demeanor.
• A patient-first mindset with commitment to excellent customer service.
• The ability to work collaboratively with team members.
• Proficiency with dental software and general computer applications.

Responsibilities

• Conduct new patient consultations including: Treatment and financial overview
• Scheduling bonding and recall appointments
• Sending patient and doctor correspondence
• Prepare and present bonding contracts: Set up contracts prior to bonding appointments
• Review financial agreements and collect payments
• Post payments, submit insurance claims, and set up auto-drafts
• Maintain and manage patient reports and appointment confirmations
• Schedule ongoing maintenance and follow-up appointments
• Monitor and respond to office emails
• Support other administrative and clinical tasks as needed

Skills

Customer service

Organization

Communication

Teamwork

Dental software

Education

High School Diploma or GED

Tools

Dental software

General computer applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK Part Time Admin Cary, NC, US

We are currently seeking a part-time (3 days a week) Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve following the Orthodontist to assist with new patient consultations. The New Patient Coordinator will be in the Durham Miami office Mondays + Wednesdays, and in the Cary St. Charles office on Thursdays.

Position Overview:

As a New Patient Coordinator, you'll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You'll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities:

• Conduct new patient consultations including:
• Treatment and financial overview
• Scheduling bonding and recall appointments
• Sending patient and doctor correspondence
• Prepare and present bonding contracts:
• Set up contracts prior to bonding appointments
• Review financial agreements and collect payments
• Post payments, submit insurance claims, and set up auto-drafts
• Maintain and manage patient reports and appointment confirmations
• Schedule ongoing maintenance and follow-up appointments
• Monitor and respond to office emails
• Support other administrative and clinical tasks as needed

What We're Looking For:

• A positive, energetic team player with exceptional customer service skills
• Strong organizational, planning, and communication abilities
• Professional appearance and demeanor
• A patient-first mindset with commitment to excellent customer service
• The ability to work collaboratively with team members
• Proficiency with dental software and general computer applications

Qualifications:

• High School Diploma or GED (required)
• 1–2 years of dental experience (required)