Traveling New Patient Coordinator

Lane & Associates Family Dentistry; Durham (NC); On-site; USD 22,000 - 33,000; Part time

Job summary

Lane & Associates Family Dentistry is seeking a part-time Traveling New Patient Coordinator to support our Orthodontic department. You will accompany the orthodontist to assist with new patient consultations at the Durham and Cary offices, coordinating care and ensuring a smooth patient experience.

The ideal candidate is a patient-first team player with strong organizational, planning, and communication skills, proficient with dental software, and capable of lifting up to 15-20 lbs.

Qualifications

• High School Diploma or GED required.
• 1-2 years of dental experience required.
• Orthodontic experience preferred.
• NC X-Ray Certification required.
• Ability to lift up to 15-20 lbs.

Responsibilities

• Conduct new patient consultations including office tours, treatment and financial overview.
• Take initial records (photos, X-rays) and scheduling bonding and recall appointments.
• Prepare and present bonding contracts; review financial agreements and collect payments.
• Post payments, submit insurance claims, and set up auto-drafts.
• Maintain patient reports and appointment confirmations.
• Schedule ongoing maintenance and follow-up appointments.
• Monitor and respond to office emails.
• Support other administrative and clinical tasks as needed.

Skills

Customer service

Organizational skills

Communication

Professional demeanor

Team collaboration

Dental software

Education

High School Diploma or GED

Tools

Dental software

Job description

We are currently seeking a part-time (3 days a week) Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve following the Orthodontist to assist with new patient consultations. The New Patient Coordinator will be in the Durham Miami office Mondays + Wednesdays, and in the Cary St. Charles office on Thursdays.

Position Overview:

As a New Patient Coordinator, you'll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You'll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities:

• Conduct new patient consultations including:
  • Office tours
  • Treatment and financial overview
  • Taking initial records (photos, X-rays, etc.)
  • Scheduling bonding and recall appointments
  • Sending patient and doctor correspondence
• Prepare and present bonding contracts:
  • Set up contracts prior to bonding appointments
  • Review financial agreements and collect payments
  • Post payments, submit insurance claims, and set up auto-drafts
• Maintain and manage patient reports and appointment confirmations
• Schedule ongoing maintenance and follow-up appointments
• Monitor and respond to office emails
• Support other administrative and clinical tasks as needed

What We're Looking For:

• A positive, energetic team player with exceptional customer service skills
• Strong organizational, planning, and communication abilities
• Professional appearance and demeanor
• A patient-first mindset with commitment to excellent customer service
• The ability to work collaboratively with team members
• Proficiency with dental software and general computer applications

Qualifications:

• High School Diploma or GED (required)
• 1-2 years of dental experience (required)
• Orthodontic experience (preferred)
• NC X-Ray Certification (required)
• Ability to lift up to 15-20 lbs