Traveling IT Field Technician (On-Site Support)

Paycom - ATS

Menomonee Falls (WI)

On-site

USD 52,000 - 78,000

Full time

4 days ago

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Benefits offered by this job

Full Benefits Package

Medical, Dental & Vision

401k with Company Match

PTO from day one

Job summary

Russ Darrow Group seeks an IT Field Technician to provide Tier 1 and 1.5 support across multiple dealership locations in Wisconsin. The role involves troubleshooting Windows workstations, printers, scanners, and networks, with on-site and remote assistance as needed.

The technician will manage Active Directory/M365 accounts and work closely with higher-level IT resources to resolve complex issues. The position requires travel between dealership locations, a valid driver's license, and strong

Qualifications

Valid driver's license and ability to travel between dealership locations as required.
Strong attention to detail with proven troubleshooting and problem-solving skills
Effective verbal and written communication skills, with the ability to train and support users on new systems and software
Ability to work independently with minimal supervision, while also collaborating effectively in a team environment
Working knowledge of Active Directory.
Familiarity with Microsoft 365 administration and troubleshooting.
Understanding of basic TCP/IP networking, DNS, DHCP, Wi-Fi, and VPN concepts.
Experience troubleshooting and installing computer hardware and peripheral devices.
Ability to troubleshoot problems methodically rather than relying solely on documented fixes.
Ability to communicate technical information clearly to non-technical users.
Ability to prioritize multiple support requests in a multi-location environment.
Ability to successfully pass a background check and drug screening

Responsibilities

Provide Tier 1 and Tier 1.5 support to end users across multiple dealership locations.
Troubleshoot Windows workstations, laptops, applications, printers, scanners, and other peripheral devices.
Diagnose hardware, software, network, authentication, and connectivity issues.
Provide remote and on-site technical support depending on the needs of the dealership.
Escalate complex issues to higher-level IT staff or vendors.
Configure, deploy, replace, and maintain Windows computers and related equipment.
Support user accounts, passwords, permissions, and access through Active Directory, Microsoft 365, and other vendor applications.
Troubleshoot wired and wireless network connectivity.
Support dealership-specific applications and equipment, including CDK and check/document scanning systems.
Troubleshoot and setup hardware including printers, multifunction devices, scanners, monitors, docking stations, and other dealership hardware.
Use remote-management tools to diagnose and resolve issues without requiring an on-site visit when possible.
Assist with employee onboarding, offboarding, workstation moves, and equipment changes.
Maintain accurate documentation of troubleshooting steps, configurations, equipment, and resolutions.
Work with vendors and higher-level IT resources when an issue requires escalation while remaining involved through resolution.
Participate in technology projects, hardware refreshes, software migrations, and other IT initiatives.
Travel between dealership locations as needed to provide hands-on technical support.