Traveling Front Desk Assistant - Patient Services

OSF HealthCare Saint Anthony Medical Center; Loves Park (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

OSF HealthCare Saint Anthony Medical Center in the Rockford area is seeking a Front Office Assistant to provide exceptional patient and family services, serving as the office face over the phone and in person. The role involves reception, scheduling, registration, calculating co-pays, and coordinating with providers, insurance, and staff across multiple offices; must travel between office locations.

Candidates should have a high school diploma, strong customer service, basic Microsoft skills,

Qualifications

• High School or GED required.
• Customer service experience required.
• Typing, filing, telephone skills.
• Basic Microsoft applications.
• Excellent customer service skills.
• Basic knowledge of medical terminology preferred.

Responsibilities

• Provide exceptional customer service to patients and families.
• Act as the face of the office in person and over the phone.
• Perform reception/clerical duties, scheduling and registration.
• Coordinate with providers, staff and insurance to meet patient needs.
• Handle calls, collect co-pays, and schedule appointments.

Skills

Customer service

Typing & filing

Telephone skills

Microsoft Office

Phone etiquette

Education

High School or GED

Tools

Electronic Medical Records

Job description

OSF HealthCare Saint Anthony Medical Center in the Rockford area is seeking a Front Office Assistant to provide exceptional patient and family services, serving as the office face over the phone and in person. The role involves reception, scheduling, registration, calculating co-pays, and coordinating with providers, insurance, and staff across multiple offices; must travel between office locations.

Candidates should have a high school diploma, strong customer service, basic Microsoft skills,