Floating Front Office Assistant - Flexible Locations

OSF HealthCare; Loves Park (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare in the Rockford area seeks a Front Office Assistant to provide exceptional customer service to patients and families. You will be the face of the office, support scheduling, registration, co-pay collection, and communicate with insurance companies to determine benefits.

You will travel between OSF office locations in Rockford and surrounding areas, supporting diverse teams and clinics. This hourly role includes a $0.75 differential on top of base pay and requires strong clerical

Qualifications

• Education: High School or GED equivalent.
• Customer service experience is required.
• Typing, filing, and telephone skills are needed.
• Basic Microsoft Office proficiency is expected.
• Excellent customer service skills are essential.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception/clerical duties in a medical front office.
• Schedule appointments and manage registrations.
• Communicate with insurers to determine patient benefits.
• Handle co-pay collection and patient calls.

Skills

Customer service

Typing

Filing

Telephone skills

Microsoft Office

Education

High School diploma or GED

Tools

EMR systems

Job description

OSF HealthCare in the Rockford area seeks a Front Office Assistant to provide exceptional customer service to patients and families. You will be the face of the office, support scheduling, registration, co-pay collection, and communicate with insurance companies to determine benefits.

You will travel between OSF office locations in Rockford and surrounding areas, supporting diverse teams and clinics. This hourly role includes a $0.75 differential on top of base pay and requires strong clerical