Traveling Field Tech for Store IT & POS

CVS Health; Indianapolis (IN); On-site; USD 25,000 - 44,000; Full time

Job summary

CVS Health is seeking a Field Service Technician to travel between CVS Pharmacy locations, delivering on-site technical support for POS, pharmacy, and store systems. You will diagnose issues, perform preventative maintenance, and install new technology to keep store operations running smoothly.

The role requires 1+ years of hardware troubleshooting, a valid driver's license, and the ability to lift 75 lbs. Flexibility for shifts, including nights and weekends, is essential as you support

Qualifications

• 1+ years of hands-on experience troubleshooting hardware, repairs, and maintenance.
• Valid driver's license with no major violations.
• Willingness to travel frequently between CVS Pharmacy locations within Northwest Indiana/LaPorte/SouthBend (must reside within the service area).
• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Ability to lift 75 lbs and occasionally work on ladders.

Responsibilities

• Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on-site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross-functional IT teams (help desk, network engineers, and software developers) to elevate and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on-call rotation and respond to urgent service needs as required.

Skills

Hands-on hardware troubleshooting

Education

High School Diploma or GED

Associate's or technical degree (preferred)

Tools

POS hardware

Networking equipment

Job description

CVS Health is seeking a Field Service Technician to travel between CVS Pharmacy locations, delivering on-site technical support for POS, pharmacy, and store systems. You will diagnose issues, perform preventative maintenance, and install new technology to keep store operations running smoothly.

The role requires 1+ years of hardware troubleshooting, a valid driver's license, and the ability to lift 75 lbs. Flexibility for shifts, including nights and weekends, is essential as you support