Field Service Technician – Store IT & POS Systems (NV)

CVS Health; Reno (NV); On-site; USD 25,458,000 - 101,120,000; Full time

Benefits offered by this job

Company car

Company phone

Job summary

CVS Health is seeking a Field Service Technician to provide on-site technical support for POS, pharmacy and inventory systems across Reno, NV and surrounding areas. The role requires driving between CVS locations, lifting up to 75 lbs, and working days, nights, weekends and holidays.

A valid driver’s license and HS diploma are required. The position offers a base pay range of $18.50–$35.29 per hour, with full-time benefits, a company car and phone, and eligibility for CVS Health incentives.

Qualifications

• 1+ years hands-on experience with troubleshooting hardware, maintenance and repairs.
• Valid Driver's License with no major violations.
• Willingness to drive between CVS locations within Reno/Fallon/Elko NV and Auburn/Tahoe CA areas (Reside in the territory supported).
• Available to work days, nights, weekends, holidays.
• Ability to lift 75lbs+ and occasionally work on a ladder.

Responsibilities

• Delivers technical support to field employees, assisting with resolving issues related to POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure smooth functioning of various systems within the store, under minimal supervision.
• Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
• Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
• Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
• Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
• Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
• Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.

Skills

Troubleshooting hardware

Driver's licence

Travel between CVS locations

Flexible schedule

Lifting 75 lbs

Education

High School diploma or GED

Job description

CVS Health is seeking a Field Service Technician to provide on-site technical support for POS, pharmacy and inventory systems across Reno, NV and surrounding areas. The role requires driving between CVS locations, lifting up to 75 lbs, and working days, nights, weekends and holidays.

A valid driver’s license and HS diploma are required. The position offers a base pay range of $18.50–$35.29 per hour, with full-time benefits, a company car and phone, and eligibility for CVS Health incentives.