Travel Field Tech: Store IT & POS Systems

CVS Health; Atlanta (GA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health in Atlanta, GA is seeking a Field Service Technician to travel between CVS Pharmacy locations, providing on-site technical support for store systems, POS terminals, and network connectivity. You will diagnose issues, perform preventive maintenance, and install new hardware with minimal supervision.

You will document service activities, collaborate with IT teams, and deliver high-quality customer service to store colleagues while supporting urgent service needs.

Qualifications

• 1+ years of hands-on experience troubleshooting hardware, repairs, and maintenance.
• Valid driver’s license with no major violations
• Willingness to travel frequently between CVS Pharmacy locations within NorthWest Atlanta GA (Douglasville, Kennesaw, Dallas) (must reside within the service area)
• Availability to work flexible hours, including days, nights, weekends, and holidays
• Ability to lift 75 lbs and occasionally work on ladders

Responsibilities

• Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on-site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross-functional IT teams (help desk, network engineers, and software developers) to upscale and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on-call rotation and respond to urgent service needs as required.

Skills

Hardware troubleshooting

Driver's license

Lifting 75 lbs

Customer service

Education

High School Diploma or GED

Job description

CVS Health in Atlanta, GA is seeking a Field Service Technician to travel between CVS Pharmacy locations, providing on-site technical support for store systems, POS terminals, and network connectivity. You will diagnose issues, perform preventive maintenance, and install new hardware with minimal supervision.

You will document service activities, collaborate with IT teams, and deliver high-quality customer service to store colleagues while supporting urgent service needs.