Entry-Level Field Service Tech – Gaming Equipment Installations

International Game Technology PLC; Lincoln (RI); On-site; USD 28,000 - 44,000; Full time

Job summary

IGT in Rhode Island seeks a Field Service Technician to maintain and service lottery equipment at retailer locations. You will respond to dispatches, travel within a zone, install, repair, and upgrade gaming devices while documenting work and ensuring safety compliance.

Ideal candidates have a high school diploma, basic computer literacy, and strong customer-service skills. Valid driver's license and ability to lift 50 pounds are required. Some travel may apply.

Qualifications

• Basic computer skills and ability to operate common software
• Willingness to work varied shifts and overtime
• Adherence to company policies, procedures and safety rules
• Strong communication and customer-service skills
• Valid driver’s license with good driving record and color perception ability
• Physical ability to climb ladders, lift up to 50 pounds and work at heights

Responsibilities

• Troubleshoot, repair, install, remove, convert, configure and maintain equipment to support operation.
• Perform preventive maintenance, component replacement, cleaning, adjustments, upgrades, downloads, and setup.
• Test equipment and game functionality, including I/O systems, devices, pay tables, reels, and bonuses.
• Install and maintain communication infrastructure, including data lines and fiber optics.
• Transport and organize parts, tools, supplies, and inventory; document activities.
• Document service calls, repairs, times, issues, and resolutions; communicate with dispatch and customers.

Skills

Computer literacy

Flexible shifts

Policy & safety

Customer service

Driver's license

Physical ability

Education

High School Diploma or equivalent

Job description

IGT in Rhode Island seeks a Field Service Technician to maintain and service lottery equipment at retailer locations. You will respond to dispatches, travel within a zone, install, repair, and upgrade gaming devices while documenting work and ensuring safety compliance.

Ideal candidates have a high school diploma, basic computer literacy, and strong customer-service skills. Valid driver's license and ability to lift 50 pounds are required. Some travel may apply.