Traveling Field Service Engineer

STS Technical Services; Town of Brookfield (WI); On-site; USD 75,000 - 95,000; Full time

Job summary

STS Technical Services is hiring a Traveling Field Service Engineer to install, troubleshoot, maintain and support Thermal Processing and Aqueous Washing Equipment at customer locations.

This highly travel-intensive role requires 85–95% travel domestically and internationally. You will provide hands-on technical support, perform startups and maintenance, troubleshoot issues and work with customers to maximize uptime.

Qualifications

• High school diploma or GED required.
• Two+ years mechanical/electrical background in Thermal Processing capital equipment.
• Ability to troubleshoot mechanical and electrical equipment.
• Ability to read and work from mechanical and electrical drawings.
• Accurate documentation of technical information.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Strong decision-making skills.
• Proficiency with general office software and MRP/ERP systems.

Responsibilities

• Install, configure, troubleshoot and maintain Thermal Processing and Aqueous Washing Equipment.
• Identify, analyze and repair equipment failures.
• Replace and install components or parts as required.
• Inspect and test completed work to ensure quality and safety requirements are met.
• Prepare detailed service reports documenting visits and troubleshooting activities.
• Log and track maintenance activities.
• Work directly with customers to address technical concerns.
• Conduct feasibility studies and apply technical knowledge to equipment problems.
• Escalate complex technical issues when required.
• Perform equipment startup testing.
• Train customers on equipment features and maintenance requirements.
• Travel to customer sites to perform field service activities.

Skills

Mechanical aptitude

Electrical troubleshooting

Reading drawings

Documentation

Communication

Multitasking

Office software

MRP/ERP familiarity

Decision making

Basic math

Education

High school diploma or GED

Associate degree (preferred)

Job description

STS Technical Services is hiring a Traveling Field Service Engineer to install, troubleshoot, maintain and support Thermal Processing and Aqueous Washing Equipment at customer locations.

This is a highly travel-intensive position requiring 85 to 95 percent domestic and international travel. The Field Service Engineer will provide hands-on technical support, perform equipment startups and maintenance, troubleshoot mechanical and electrical issues and work directly with customers to help maximize equipment uptime.

Position Overview

Under the direction of the Field Service Manager, the Field Service Engineer provides on-site technical assistance for Thermal Processing and Aqueous Washing Equipment.

This position supports equipment installation, startup, troubleshooting, repair, testing and routine maintenance. The Field Service Engineer will also document service activities, provide customer training and collaborate with Engineering, Manufacturing and other technical personnel to resolve equipment issues.

Responsibilities

• Install, configure, troubleshoot and maintain Thermal Processing and Aqueous Washing Equipment
• Identify, analyze and repair equipment failures
• Replace and install components or parts as required
• Inspect and test completed work to ensure quality and safety requirements are met
• Prepare detailed service reports documenting visits, equipment issues and troubleshooting activities
• Log and track maintenance activities
• Work directly with customers to address technical concerns
• Conduct feasibility studies and apply technical knowledge to equipment problems
• Escalate complex technical issues when required
• Perform equipment startup testing
• Train customers on equipment features and general maintenance requirements
• Track newly installed Thermal Processing and Aqueous Washing Equipment
• Coordinate with Engineering, Manufacturing and customer personnel to define and resolve problems
• Work from intermediate mechanical and electrical drawings
• Support equipment compliance with customer specifications and established quality standards
• Maintain good housekeeping practices
• Follow established safety guidelines and procedures
• Provide daily project reports and updates to the Field Service Manager and other team members
• Test and debug OEM equipment before shipment
• Support work on the production floor when required
• Travel to customer sites to perform field service activities
• Organize work around scheduled commitments and established budgets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• At least two years of related experience with a mechanical and electrical background in Thermal Processing capital equipment
• Ability to troubleshoot mechanical and electrical equipment
• Ability to read and work from mechanical and electrical drawings
• Ability to accurately record and document technical information
• Strong verbal and written communication skills
• Strong interpersonal skills
• Ability to manage multiple responsibilities in a fast-paced environment
• Strong decision-making skills
• Proficiency with general office software
• Experience with Microsoft Office and/or MRP/ERP systems
• Ability to follow verbal, written and diagram-based instructions
• Basic mathematical skills involving whole numbers, fractions and decimals

Preferred Qualifications

• Associate degree in Industrial Engineering, Electrical Engineering, Mechanical Engineering or a related field
• Manufacturing Quality Control experience

Travel Requirements

• Ability to travel domestically and internationally 85 to 95 percent of the time
• Ability to travel on short notice
• Availability to work weekends when required
• Availability to work holidays when required

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with leading aerospace, manufacturing, defense and industrial organizations across the United States. We connect skilled professionals with career opportunities where their experience can make an immediate impact.

Equal Opportunity Employer

STS Technical Services is an equal opportunity employer.