Traveling Director of Operations — Higher Ed Dining

Chartwells Higher Education Dining Services; Chicago (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Chartwells Higher Education is seeking a self-motivated traveling Director of Operations based out of the IIT campus in Chicago, with about 80% travel to other accounts. You will oversee day-to-day operations, adherence to contracts, and health/safety standards across multi-unit campus dining locations.

Join a fast-growing team focused on food quality, staff development, and financial performance, with opportunities to influence new account openings and client relationships.

Qualifications

• BS degree preferred
• Five years of foodservice management experience required
• Higher Education experience in board and retail operations is required
• Knowledge of P&L accountability and contract-managed service experience is required
• Knowledge of food and catering trends with focus on quality, production, sanitation, cost controls
• Strong leadership abilities with experience in supervising and developing staff
• Excellent organizational skills and ability to prioritize optimally
• Outstanding customer service skills with a dedication to maintaining high standards of quality
• Proficiency in preparing and analyzing financial reports
• Flexibility to work evenings, weekends, and holidays as needed
• ServSafe Certified

Responsibilities

• Maintains and implements standards of quality in all areas of the foodservice operation
• Ensures compliance with all regional and account programs and policies
• Accountable for accurate reporting for the account
• Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently
• Supervise the hiring, training, and development of staff to uphold excellence in service and food quality
• Formulates budgets and plans for the operation
• Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs
• Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers
• Champion strong client relationships to align our programs with their objectives, driving happiness and retention
• Perform other duties as assigned to support the efficient functioning of dining operations

Skills

Foodservice management experience

Higher Education dining operations

P&L knowledge

Leadership & staff development

Customer service

Financial reporting

Evenings/weekends/holidays flexibility

ServSafe Certified

Education

BS degree preferred

ServSafe Certified

Job description

Chartwells Higher Education is seeking a self-motivated traveling Director of Operations based out of the IIT campus in Chicago, with about 80% travel to other accounts. You will oversee day-to-day operations, adherence to contracts, and health/safety standards across multi-unit campus dining locations.

Join a fast-growing team focused on food quality, staff development, and financial performance, with opportunities to influence new account openings and client relationships.