Traveling Director of Operations — Campus Dining

Compass Group USA; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Chartwells Higher Education seeks a traveling Director of Operations based out of the IIT campus in Chicago. The role requires about 80% travel to other accounts and involvement in new account openings, overseeing day-to-day operations and financial success while adhering to contract guidelines and health and safety standards.

This high-impact position offers opportunities to lead foodservice teams, ensure quality and service, develop budgets and reports, and build client relationships.

Qualifications

• Five years of foodservice management experience required.
• Higher Education board and retail operations experience required.
• Knowledge of P&L accountability and contract-managed service experience is required.
• Knowledge of food and catering trends with focus on quality, production, sanitation, food cost controls, marketing, and presentation.
• Strong leadership abilities with validated experience in supervising and developing staff.
• Excellent organizational skills and ability to prioritize.
• Outstanding customer service skills with a dedication to maintaining high standards of quality.
• Proficiency in preparing and analyzing financial reports.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Maintains and implements standards of quality in all areas of the foodservice operation.
• Ensures compliance with all regional and account programs and policies.
• Accountable for accurate reporting for the account.
• Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.
• Supervise the hiring, training, and development of staff to uphold excellence in service and food quality.
• Formulates budgets and plans for the operation.
• Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.
• Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.
• Champion strong client relationships to align our programs with their objectives, driving happiness and retention.
• Perform other duties as assigned to support the efficient functioning of dining operations.

Skills

Foodservice management

P&L accountability

Leadership

Customer service excellence

Contracted/Corporate dining

Job description

Chartwells Higher Education seeks a traveling Director of Operations based out of the IIT campus in Chicago. The role requires about 80% travel to other accounts and involvement in new account openings, overseeing day-to-day operations and financial success while adhering to contract guidelines and health and safety standards.

This high-impact position offers opportunities to lead foodservice teams, ensure quality and service, develop budgets and reports, and build client relationships.