STUDENT DINING OPERATIONS DIRECTOR - UNIVERSITY OF CHICAGO

Chartwells Higher Education Dining Services; Chicago (IL); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Chartwells Higher Education Dining Services seeks a Director of Operations overseeing Campus Dining at the University of Chicago. The role leads multi‑unit operations, ensures contract and budget adherence, and enhances client satisfaction across campus dining accounts.

The position requires steering policy implementation, evaluating performance, and developing management teams to meet high standards and adapt to changing priorities in a fast‑paced environment.

Qualifications

• Minimum two years’ experience in multi‑unit foodservice management.
• Experience with multi‑unit foodservice management.
• Strong track record of driving customer satisfaction.
• Proven ability to mentor and develop team members.
• Excellent written and verbal communication skills.
• Strong organizational, problem‑solving, and analytical skills.
• Ability to work independently and on diverse teams.
• Proven ability to handle multiple projects and meet deadlines.
• Strong interpersonal and presentation skills.
• Ability to prepare reports and business correspondence.
• Ability to deal effectively with a diversity of individuals at all levels of an organization.
• Good judgment with timely and sound decisions.
• Creative, flexible and innovative team player.
• Commitment to excellence and high standards.
• Versatility and adaptability to changing priorities.

Responsibilities

• Develops, recommends, and implements policies and procedures of the account.
• Monitors financial reports to ensure budgetary compliance.
• Inspects unit operations to ensure contract compliance.
• Interfaces with existing clients to maintain client satisfaction and account retention.
• Conducts annual and semi‑annual performance evaluations.
• Completes all daily, weekly, and monthly reports as outlined in policy.
• Trains, motivates, and develops management personnel.

Skills

Multi-unit foodservice management

Customer satisfaction

Mentoring & development

Written & verbal communication

Organizational & analytical skills

Problem-solving

Team collaboration

Timely decision making

Project management

Job description

Salary: $135,000 - $150,000

Other Forms of Compensation: Full Benefits, 401k, PTO, and bonus potential

At over 300 college & universities around the country, Chartwells Higher Education is re‑inventing the on‑campus dining experience. We are challenging the norm and setting new standards by investing in high‑tech, food‑infused social spaces that bring people together to promote meaningful relationships and interactions. We are food‑forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

We are seeking a Director of Operations overseeing Campus Dining at the University of Chicago.

Key Responsibilities

• Develops, recommends, and implements policies and procedures of the account
• Monitors financial reports of the accounts to ensure budgetary compliance
• Inspect unit operations to ensure contract compliance
• Interfaces with existing clients to maintain client satisfaction and account retention
• Conducts appropriate annual and semi‑annual performance evaluations
• Completes all daily, weekly, and monthly reports as outlined in the corporate policy
• Trains, motivates, and develops management personnel

Preferred Qualifications

• Minimum two years’ experience in multi‑unit foodservice management
• Experience with multi‑unit foodservice management
• Strong track record of driving customer satisfaction
• Proven ability to work effectively in an unstructured, fast‑paced and P&L driven environment
• Proven ability to mentor and develop team members
• Excellent written and verbal communication skills
• Strong organizational, problem‑solving, and analytical skills
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal and presentation skills
• Ability to prepare reports and business correspondence
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Commitment to excellence and high standards
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Chartwells Higher Ed maintains a drug‑free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/