Onsite IT Services Technician- Herndon, VA

Insight Public Sector; Herndon (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Insight Public Sector is seeking an Onsite IT Services Technician in Herndon, VA. The role supports end-user hardware, software, and peripherals, ensuring timely ticket updates and high-quality service.

You will troubleshoot Windows 10/11, M365, and Adobe applications, with focus on on-site and remote support, office relocations, and maintaining IT readiness across sites. A valid driver's license and willingness to work overtime are required.

Qualifications

• Minimum 5 years in a corporate end-user support role.
• Proficient troubleshooting with Windows 10/11 and M365.
• Experience with Adobe applications and file sharing systems.

Responsibilities

• Provide end-user hardware, software, mobile device, and peripheral support.
• Install, monitor, diagnose, repair, maintain, and upgrade systems for optimal performance.
• Respond to requests via ITSM ticketing system and maintain timely updates.
• Assist with office relocations and new setups; manage office server rooms and closets.
• Maintain confidentiality and ensure quality in all tasks.

Skills

Hardware troubleshooting

Software troubleshooting

Ticketing systems

Communication

Time management

On-site support

Tools

Windows 10/11

Microsoft 365 (M365)

Adobe applications

ServiceNow

Remote access tools (Bomgar/BeyondTrust)

Job description

Requisition Number: 105664

Onsite IT Services Technician - Herndon, VA

Location / Schedule

Onsite Monday through Friday in Herndon, VA / 8:00am to 5:00pm

Pay

$20-$27/hr depending on experience, plus full benefits

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune's World's Best Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

As a Services Technician you will:

• Basic knowledge of computer hardware, software, and peripherals.
• Perform assignments as directed.
• Provides timely and accurate updates to the clients ITSM ticketing system
• Effective time management skills required.
• Excellent decision making and problem-solving skills required.
• Ability to communicate technical information to a non-technical audience in a clear and coherent manner required.
• Ability to work in an environment that may be occasionally stressful when assisting clients on site required.
• Strong communication skills required.
• Superior customer service focus required.
• Microsoft Windows 7/10/11 Operating Systems
• Adobe applications

Essential Duties and Functions

• Work as part of the IT infrastructure end-user support and engineering team.
• Provide technical support for end-user hardware, software, mobile devices, and peripherals.
• Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance.
• Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation.
• Oversee and ensure IT readiness for office relocations and new setups.
• Responsible for maintaining and upkeeping office computer rooms, networking closets, and local site servers.
• Identify and resolve problems promptly, gather and analyze information skillfully, and maintain confidentiality.
• Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Adapt to changes in the work environment and manage competing demands.
• Valid driver's license and a personal vehicle.
• Willing to work out of standard work hours; eligible for overtime with pre-approval.
• Might be required to travel occasionally to the other offices in the region
• Perform other duties as assigned.

Required Qualifications

• Minimum experience of 5 years in a similar support role in a corporate environment.
• White Glove customer service skills and a high sense of urgency.
• Highly proficient in troubleshooting with Windows 10, Windows 11, and M365 Office Suite.
• Advanced-level troubleshooting experience in Adobe and other office productivity applications.
• Intermediate skills using and maintaining Local and Azure Active Directory structure and domains, including auditing and group policy
• Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred.
• Experience with a ticketing system, ServiceNow preferred.
• Experience in supporting users remotely via remote-in tools (preferably Bomgar/BeyondTrust) and MS Teams while working on issues with remote users.
• Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android).
• Experience in secure Client PC connectivity - ethernet, TCP/IP, VPN, and virtual servers.
• Experience in basic troubleshooting of networking with Meraki preferred.
• Knowledge of File server and File Sharing systems, and SFTP applications.
• Experience in troubleshooting VPN issues (preferably Windows VPN client).
• Intermediate skills on-site support for resolving networking issues.
• Outstanding written and verbal communication skills.
• Knowledge of Information Security, Network Security, Firewall Administration, System Administration

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Equal Opportunity Statement

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!