IT Support Analyst

Insight Global; Irondale (AL); On-site; USD 60,000 - 85,000; Full time

Job summary

Insight Global in Irondale, AL is seeking an IT Support Specialist to triage and troubleshoot IT issues while safeguarding the company's infrastructure. The role involves cross-functional communication with in-person and remote staff, handling MACOS, Windows, and O365 platforms, AD, Azure, and networking components.

Responsibilities include documenting incidents, providing high-touch IT support, and supporting a large enterprise environment with diverse technologies and security considerations.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of IT support experience.
• Proven experience with MACOS, Windows, and O365 platform software.
• Experience with Workday, cell point, active directory, and azure.
• Strong understanding of network architecture and network security.
• Experience with direct and remote triage and troubleshooting a variety of problems.
• Proven ability as the point of contact for IT support issues with high touch service while communicating cross functionally.
• Supporting large enterprise environment.
• IT certifications (A+, Network+, software, Security +, MS900).
• Data analytics
• Cisco WebEx
• PowerBI
• Dynamics 365
• Fortinet network gear and operations
• VOIP
• ServiceNow
• Asset Management
• SSCM

Responsibilities

• Triaging and troubleshooting IT issues for the field and safeguarding Motions infrastructure.
• Documenting incidents and communicating cross-functionally with in-person and remote employees.
• Support large enterprise environment and diverse platforms including cloud and on-premise systems.
• Serve as main IT support contact with high-touch service delivery across departments.

Skills

MacOS

Windows

O365

Azure

Active Directory

Network security

IT troubleshooting

Documentation

Communication

Data analytics

PowerBI

Dynamics 365

VoIP

ServiceNow

Education

Bachelor's degree or equivalent experience

Tools

Cisco WebEx

Fortinet

SSCM

ServiceNow

Dynamics 365

PowerBI

Job description

Job Description

This person with will be triaging and troubleshooting IT issues for the field while simultaneously safeguarding Motions infrastructure and environment. Some issues may include cloud based and proprietary software and platforms, PC, Active Directory, connectivity, nework, configuration protocol, IAM, acquisitions, automation, etc. This person will need strong communication as they will be documenting and communicating cross functionally, dealing with in person and remote employees.

Skills and Requirements

• Bachelor's degree or equivalent experience
• 4+ years of IT support experience
• Proven experience with MACOS, Windows, and O365 platform software
• Experience with Workday, cell point, active directory, and azure
• Strong understanding of network architecture and network security
• Experience with direct and remote triage and troubleshooting a variety of problems (some may include acute, singlar user to multi-layer enterprise network issues)
• Proven ability as the point of contact for IT support issues with high touch service while communicating cross functionally
• Supporting large enterprise environment
• IT certifications (A+, Network+, software, Security +, MS900)
• Data analytics
• Cisco WebEx
• PowerBI
• Dynamics 365
• Fortinet network geat and operations
• VOIP
• ServiceNow
• Asset Management
• SSCM

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].