Traveling Customer Service & Agronomy Support Specialist

AgState; Aurelia (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401K match

Medical Insurance

Paid Holidays

Job summary

AgState in Aurelia, IA is seeking a Traveling Customer Service Representative to support grain and agronomy operations across multiple locations. This role blends customer service with basic accounting tasks and requires frequent travel.

You will handle invoicing, scale tickets, and data entry, coordinate deliveries, respond to inquiries, and help maintain accurate records while upholding AgState values of safety, integrity, and excellence.

Qualifications

• Valid driver license and acceptable motor vehicle record.
• Associate degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Travel to AgState locations to provide support and coverage for other Customer Service Representatives in both grain and agronomy operations.
• Weighing incoming and outgoing loads at the scale; recording grades, entering scale tickets, and filing tickets accurately.
• Ensuring settlements comply with all state requirements and verifying that no liens or government holds exist.
• Responding to customer inquiries - both at the counter and over the phone - regarding statements, sales, bids, grain contracting, grain offers, and options.
• Collecting and entering customer cash receipts.
• Managing inbound grain and ingredient shipments, including coordination of delivery numbers, daily input of scale tickets, and verification of accuracy.
• Managing data transfer within the on-scale interface system.
• Preparing and printing product invoices, including feed, agronomy, and miscellaneous sales products.
• Invoicing outgoing grain and preparing/inputting grain transfers.
• Reviewing daily scale ticket printouts, grain advance listings, and 30-day list reports; reconciling differences, preparing corrections, and notifying appropriate branch locations.
• Managing deferred payment contracts for assigned locations
• Provide agronomy customer and operational support by:
• Assisting with agronomy bookings, prepays, and blend sheet entry.
• Preparing, printing, and filing agronomy sales tickets and work orders.
• Coordinating product delivery schedules with agronomy and operations teams.
• Supporting inventory accuracy through product tracking, reconciliation, and recordkeeping.
• Assisting with customer inquiries related to agronomy invoices, pricing, and product availability.
• Demonstrate superior commitment to the AgState values by:
• Delivering exceptional customer service when greeting, assisting, and communicating with customers and co-workers.
• Listening to and resolving customer complaints or concerns professionally and promptly.
• Demonstrating teamwork, collaboration, and a proactive approach to supporting peers across locations.

Education

Associate degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

Job description

AgState in Aurelia, IA is seeking a Traveling Customer Service Representative to support grain and agronomy operations across multiple locations. This role blends customer service with basic accounting tasks and requires frequent travel.

You will handle invoicing, scale tickets, and data entry, coordinate deliveries, respond to inquiries, and help maintain accurate records while upholding AgState values of safety, integrity, and excellence.