Customer Service Representative

Automatic Data Processing, Inc.; Alta (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K match

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Job summary

AgState is seeking a Customer Service Representative to join our team in Alta, IA. You will support daily agronomy operations, assist customers in person and by phone, and handle administrative tasks with accuracy and professionalism.

Responsibilities include entering transactions, preparing documents, coordinating deliveries, and maintaining records to support billing and inventory. A strong service mindset and willingness to learn are essential.

Qualifications

• Valid driver license and acceptable motor vehicle record.
• Associate degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assist with agronomy bookings, prepays, and blend sheet entry.
• Prepare, print, and organize sales tickets, work orders, and customer documentation.
• Support product delivery coordination with agronomy and operations teams.
• Help maintain accurate inventory through tracking and basic reconciliation.
• Respond to customer questions related to agronomy products, services, and invoices.

Skills

Communication

Customer service

Attention to detail

Data entry

Multitasking

Team collaboration

Education

Associate degree or equivalent

Tools

CRM systems

Accounting software

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical Alta, IA, US

3 days ago Requisition ID: 1529

Customer Service Representative

AgState is seeking a Customer Service Representative to join our team. If you enjoy working with people, have strong attention to detail, and are comfortable working with computers and basic accounting tasks, this could be a great fit for you. We're looking for someone who takes pride in their work, communicates with professionalism and respect, and is motivated to learn and grow.

Under the direction of the CSR Team Lead and Location Leader, you will support daily agronomy operations by assisting customers in person and over the phone, answering questions, and completing administrative tasks. Day-to-day responsibilities include entering and reviewing agronomy transactions, preparing blend sheets, printing sales tickets and invoices, and assisting with bookings and prepays.

You'll help coordinate product deliveries, respond to customer questions about products and services, and maintain accurate records to support billing and inventory. This role requires a commitment to doing the right thing, working safely, and striving for excellence in every interaction.

This is a great opportunity for individuals interested in agriculture and providing high-quality service to our producers. At AgState, you'll be part of a team that values Respect, Integrity, Safety, and Excellence (RISE)creating a collaborative environment where employees support one another and take pride in serving their communities. We offer a stable career path along with a strong benefits package.

What You'll Do:

• Agronomy Operations Support (Primary Focus):
  • Assist with agronomy bookings, prepays, and blend sheet entry.
  • Prepare, print, and organize sales tickets, work orders, and customer documentation.
  • Support product delivery coordination with agronomy and operations teams.
  • Help maintain accurate inventory through tracking and basic reconciliation.
  • Respond to customer questions related to agronomy products, services, and invoices.
• Customer Interaction & Service:
  • Provide friendly, professional service to customers in person and over the phone.
  • Assist with customer inquiries related to accounts, statements, grain transactions, agronomy services, and product information.
  • Support customers by locating account details, explaining basic information, and directing more complex needs appropriately.
  • Build strong customer relationships through clear communication and a solutions-focused mindset.
• Administrative and Technical Responsibilities:
  • Enter and manage customer payments and cash receipts.
  • Maintain accurate records across systems and ensure proper documentation.
  • Support shipment coordination, delivery tracking, and system data transfers.
  • Assist with report generation and basic data review for daily operations.
• Communicate effectively with team members to resolve issues and support customers.
• Seek guidance when needed and contribute to a team-focused environment.
• Deliver exceptional customer service when greeting, assisting, and communicating with customers and co-workers.
• Grain Support (Limited/As Needed):
  • Provide occasional support with basic grain-related tasks when needed.
  • Assist with general inquiries or administrative support related to grain transactions.
  • Partner with team members to ensure customer needs are met during peak times.

What You'll Bring:

• Strong communication and customer service skills.
• Attention to detail and accuracy in data entry and recordkeeping.
• Comfort working with computers, systems, and basic accounting functions.
• Willingness to learn and grow within a structured career path.
• Ability to multitask and adapt in a fast-paced environment.

EDUCATION AND REQUIREMENTS

• Valid driver license and acceptable motor vehicle record
• Associate degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

**Our values ~ RISE: Respect- ~ Integrity ~ Safety ~ Excellence **

AgState offers a generous benefits package including 401K Match or Defined Benefit (Pension) Retirement Plan, Medical, Dental, Vision, Life Insurance, Salary Continuation, Long Term Disability, Supplemental Insurance, Career Growth and Development Opportunities, Employee Assistance Program (EAP), Education Assistance, Employee discounts and local discounts, Paid Holidays, Clothing Allowance, and a generous Paid Time off Accrual.

Equal Opportunity Employer - we work hard to embrace diversity and inclusion and encourage employees at AgState to bring authenticity to work every day.