Traveling Branch Teller & Digital Concierge

mtb; Biddeford (ME); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller in Biddeford, ME to support branch customers with digital engagement, lobby management, and accurate transaction processing. The role requires agile travel between branches, strong communication, and a customer-focused mindset to deliver a differentiated banking experience.

The position emphasizes AML/KYC compliance, risk awareness, and collaboration with banking partners to identify sales opportunities while upholding bank policies and brand standards.

Qualifications

• High school diploma or GED required.
• 6 months of customer service experience or data entry/cash handling experience.
• Ability to travel between branches as needed.
• Proven verbal communication skills and strong interpersonal abilities.
• Demonstrated exceptional customer service, well-organized with solid time management and prioritization.

Responsibilities

• Provide service aligned with established customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately and efficiently per bank policy.
• Log and escalate issues; complete AML/KYC-related activities and adhere to risk controls.
• Promote the M&T Bank brand and coordinate with banking partners for sales opportunities.
• Handle branch operations like cash orders, vault, ATMs, and wire transfers as needed.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Cash handling

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank is seeking a Float Teller in Biddeford, ME to support branch customers with digital engagement, lobby management, and accurate transaction processing. The role requires agile travel between branches, strong communication, and a customer-focused mindset to deliver a differentiated banking experience.

The position emphasizes AML/KYC compliance, risk awareness, and collaboration with banking partners to identify sales opportunities while upholding bank policies and brand standards.