Float Teller: Digital Banking & Branch Concierge

M&T Bank Corporation; New Haven (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation seeks a Float Teller to enhance branch customer experiences through digital engagement, lobby management, and accurate transaction processing. You will travel across branches to support staff and ensure smooth operations.

The role emphasizes high-quality customer service, effective communication, and adherence to banking policies. A high school diploma and at least 6 months of customer service experience are required, with bilingual ability helpful for branch needs.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience.
• Ability to travel between branches as needed.
• Proven verbal communication and interpersonal skills.
• Proven exceptional customer service and organizational skills.
• Proficient with internet user-level technology and data entry.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Manage lobby activities and greet customers, addressing immediate needs.
• Accurately balance and process customer transactions.
• Resolve escalated account issues and log complaints in the system.
• Introduce customers to appropriate banking partners when suitable.
• Handle branch operations such as cash ordering, vault, ATM, and wires.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Time management

Education

High school diploma

Job description

M&T Bank Corporation seeks a Float Teller to enhance branch customer experiences through digital engagement, lobby management, and accurate transaction processing. You will travel across branches to support staff and ensure smooth operations.

The role emphasizes high-quality customer service, effective communication, and adherence to banking policies. A high school diploma and at least 6 months of customer service experience are required, with bilingual ability helpful for branch needs.