Float Teller: Elevate Customer Experience Across Branches

M&T Bank; Yarmouth (ME); On-site; USD 24,796 - 36,106; Full time

Job summary

M&T Bank is seeking a Float Teller in Yarmouth, Maine, to enhance branch customer experiences through digital engagement and efficient transaction processing. The Float Teller will proactively assist customers, manage lobby activities, and resolve service issues.

This role requires strong verbal and interpersonal skills, with a high school diploma and at least 6 months of customer service experience preferred. Flexibility and the ability to travel between branches are essential to support diverse customer needs.

Qualifications

• 6 months of customer service experience, including data entry and/or cash handling.
• Must have the ability to easily travel between branches.
• Exceptional customer service skills.
• Proficient with internet user-level technology.

Responsibilities

• Specialize in customer experience through digital engagement and lobby management.
• Educate customers with digital demonstrations and promote self-service options.
• Balance and process customer transactions efficiently.
• Manage escalated customer service issues until resolution.

Skills

Customer Service

Verbal Communication

Interpersonal Skills

Data Entry

Cash Handling

Time Management

Organizational Skills

Digital Fluency

Education

High school diploma or equivalent (GED)

Job description

M&T Bank is seeking a Float Teller in Yarmouth, Maine, to enhance branch customer experiences through digital engagement and efficient transaction processing. The Float Teller will proactively assist customers, manage lobby activities, and resolve service issues.

This role requires strong verbal and interpersonal skills, with a high school diploma and at least 6 months of customer service experience preferred. Flexibility and the ability to travel between branches are essential to support diverse customer needs.