Regional Float Teller: Elevate Branch Experience

M&T Bank; Biddeford (ME); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Biddeford, Maine is seeking a Float Teller to enhance the branch customer experience through digital engagement, lobby management, and accurate transaction processing. You will travel between branches within a designated area to assist staff as needed and to deliver consistent service.

Responsibilities include balancing cash, processing transactions efficiently, addressing customer questions, escalating issues when needed, and identifying opportunities to connect customers with

Qualifications

• High school diploma or GED required.
• Basic data entry and cash handling experience.
• Demonstrated verbal communication and interpersonal skills.
• Ability to travel between branches as needed.
• Proven time management and organizational abilities.
• Proficient with internet and standard software tools.

Responsibilities

• Adhere to customer service standards and deliver solutions that meet customer needs.
• Balance and process customer transactions accurately and efficiently.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers while addressing immediate needs.
• Escalate and resolve account-related issues and document complaints as required.
• Promote banking products by introducing customers to appropriate partners.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank in Biddeford, Maine is seeking a Float Teller to enhance the branch customer experience through digital engagement, lobby management, and accurate transaction processing. You will travel between branches within a designated area to assist staff as needed and to deliver consistent service.

Responsibilities include balancing cash, processing transactions efficiently, addressing customer questions, escalating issues when needed, and identifying opportunities to connect customers with