Travel Training Coach - Healthcare Onboarding Specialist

GoHealth Urgent Care; Ballwin (MO); On-site; USD 52,000 - 78,000; Full time

Job summary

GoHealth Urgent Care is seeking a Training Coach to partner with learning and operations, delivering practical skills training for new hires and ongoing staff development. The role travels between Chesterfield, Manchester, Kirkwood and Des Peres, MO, supporting medical providers and patients with coaching, coaching workshops, and QA documentation.

Ideal candidates have MA background, EHR experience, and strong communication, organization, and training skills.

Qualifications

• : Graduate of a Medical Assistant Program preferred.
• : 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• : CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
• : High school diploma or equivalent required
• : Proficient use and understanding of medical terminology
• : Experience using Electronic Health Record (EHR)
• : Urgent care experience preferred.

Responsibilities

• Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures.
• Conduct orientation to the center, department and/or organization to cover predetermined learning items.
• Teach and train team members to bring them up to predetermined levels of competency for the specific job.
• Hosts Learning Coach Workshop, as needed.
• Acts as backup to Training Specialists and completes classroom-based training; complete Airtable compliance documentation.
• Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time with up to 6 assigned team members.
• Ensure accountability of team members’ competence validation.
• Provide in-center coaching to new team members on all assigned areas of the core competencies.
• Offer hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; etc.
• Perform preliminary physical test (blood pressure, weight, temperature) for vital signs and elevate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG).
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area.

Skills

Medical terminology

POC testing

Vitals intake

EHR experience

Microsoft Office

Verbal & written communication

Presentation skills

Organizational skills

Collaboration

Innovation

Diversity & Inclusion

Courage & Integrity

Accountability

Education

Medical Assistant Program diploma

MA experience under licensed supervisor

CPOE certification within 2 weeks

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

GoHealth Urgent Care is seeking a Training Coach to partner with learning and operations, delivering practical skills training for new hires and ongoing staff development. The role travels between Chesterfield, Manchester, Kirkwood and Des Peres, MO, supporting medical providers and patients with coaching, coaching workshops, and QA documentation.

Ideal candidates have MA background, EHR experience, and strong communication, organization, and training skills.