Mobile Training Coach - Urgent Care Onboarding Expert

GoHealth Urgent Care; Kirkwood (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

GoHealth Urgent Care is seeking a Training Coach to support onboarding and hands-on training across multiple MO clinics including Chesterfield, Manchester, Kirkwood, and Des Peres. You will train medical assistants, radiologic technologists, and providers using a competency-based model, focusing on practical skills and patient care flow.

The role requires travel between clinics, flexibility to cover evenings and weekends, and collaboration with the learning team to ensure consistent standards

Qualifications

• Graduate of a Medical Assistant Program preferred
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
• High school diploma or equivalent required

Responsibilities

• Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures
• Conduct orientation to the center, department and/or organization to cover predetermined learning items
• Teach and train team members to bring them up to predetermined levels of competency for the specific job
• Hosts Learning Coach Workshop, as needed
• Acts a backup to the Training Specialists and completes classroom-based training; complete Airtable compliance documentation
• Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the company’s learning standards required
• Ensure a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc.
• Provide in-center coaching to new team members on all assigned areas of the core competencies
• Offer hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies
• Ensure accountability of team members’ competence validation
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program
• Meets with the Training Specialist regularly to support market operation training needs related to the team members’ learning journey including, but not limited to, new hire training, market learning process updates/changes, other market training needs
• Assists in maintaining Airtable compliance by completing and uploading Core Competency Checklist and submitting the Competency Evaluation via digital Airtable form
• Maintain team member evaluation feedback being at the fully meets or higher level each year
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program
• 30, 60, 90-day check-ins for training needs to include, but not limited to, checklist to round and check comfort level
• Track and manage the assigned completion of Core Competency Checklist items and submit e-form when completed for new team members
• Provide timely feedback on assigned team member performance and elevate any issues if required
• Operates in a mobile capacity; travel to sites where majority of new hires home locations are near, as assigned
• Works operationally when no training is needed i.e., new hire training, workshops, BLS, fit testing, etc.
• Provide support, partnership, and training to other market Training Coaches nationally, as needed
• Attends mandatory operations/learning meetings on behalf of Training Specialist in their absence
• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
• Process co-pays and schedule patient appointments for assigned center
• Coordinate provider referrals to assigned Specialist
• Answer patient questions regarding their care and keep them informed of their status
• Inform technical staff of patient flow
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; etc.
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and elevate critical cases to provider as needed
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies
• Responsible for maintenance of medical records and scanning charts to patient files
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception area is well maintained
• Conduct courtesy call-backs for patient follow-up
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed
• Other patient care responsibilities as defined in the Medical Assistant Guideline document
• Ability to work a flexible schedule that includes evenings and weekends
• All other duties as assigned

Skills

instructional design

clinical skills

EHR proficiency

communication

training delivery

organization

presentations

Education

Medical Assistant Program

MA experience under supervision

CPOE within 2 weeks

High school diploma

Tools

EHR

Job description

GoHealth Urgent Care is seeking a Training Coach to support onboarding and hands-on training across multiple MO clinics including Chesterfield, Manchester, Kirkwood, and Des Peres. You will train medical assistants, radiologic technologists, and providers using a competency-based model, focusing on practical skills and patient care flow.

The role requires travel between clinics, flexibility to cover evenings and weekends, and collaboration with the learning team to ensure consistent standards