Travel Trainer

Jobtailor; Chantilly (VA); On-site; USD 90,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced Training Specialist to deliver end-user training and support for custom software solutions across CONUS and OCONUS locations. You will train users on client applications, peripheral device management, and applicable policies and procedures.

The role requires independent work, travel up to 75%, and excellence in presentations and technical documentation. A Secret Clearance and 5 years in Training/IT are preferred; Microsoft 365, MS Teams, Cisco Webex

Qualifications

• Experience delivering software applications training to end users in classroom, one-on-one, virtual settings
• Strong written, verbal, and interpersonal communication skills
• Ability to travel up to 75% domestically and internationally
• Secret Clearance or ability to obtain one
• Proficiency with Microsoft 365 Productivity applications

Responsibilities

• Perform end-user training and support for custom software solutions in CONUS and OCONUS locations
• Train users on custom client applications, peripheral device management, and applicable policies and procedures
• Deliver one-on-one, small-group, large-group, virtual, and ad hoc training sessions
• Develop, organize, and deliver technical training and related materials
• Work with customer teams to establish training content and objectives
• Prepare training plans based on onsite database and workflow analysis
• Follow defined processes and document issues clearly
• Keep training materials aligned with current product features
• Provide daily status reports to management and customers during training activities
• Complete and submit reporting requirements on time
• Provide after-hours and weekend support for overseas or domestic training tasks as needed
• Establish and maintain positive relationships with internal and external customers

Skills

End-User Training

Training Delivery

Presentation Skills

Relationship Building

Education

Bachelor's degree in engineering or related field

Tools

Microsoft 365

MS Teams

Cisco Webex

Salesforce

Job description

• Perform end-user training and support for custom software solutions in CONUS and OCONUS locations
• Train users on custom client applications, peripheral device management, and applicable policies and procedures
• Work independently and within small teams on software- and systems-related tasks
• Deliver one-on-one, small-group, large-group, virtual, and ad hoc training sessions
• Develop, organize, and deliver technical training and related materials
• Work with customer teams and functional organizations to establish training content and objectives
• Prepare training plans based on onsite database and workflow analysis
• Follow defined processes and clearly document issues and problems
• Keep training materials aligned with current product features
• Provide daily status reports to management and customers during training activities
• Complete and submit reporting requirements on time
• Provide after-hours and weekend support for overseas or domestic training tasks as needed
• Establish and maintain positive relationships with internal and external customers

Requirements

• Secret Clearance
• Bachelor's degree in engineering, computer science, mathematics, education, business administration or management information sciences; work experience and/or industry certifications may substitute
• 5 years of experience in Training and/or Information Technology
• Experience delivering software applications training to end users in classroom, one-on-one, virtual, or equivalent settings
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated initiative, sound judgment, and effective decision-making
• Proficiency with Microsoft 365 Productivity applications
• Must be able to travel up to 75% domestically and internationally
• Ability to remain stationary for up to 50% of the time
• Ability to communicate clearly verbally and non-verbally
• Ability to work in an office environment and move freely within it
• Ability to use IT peripherals such as laptops, desktops, printers, and fax machines
• Ability to deliver presentations
• Ability to review and understand program, software/hardware, and training manuals
• Ability to lift and move equipment up to 50 lbs. and push a wheeled dolly
• Ability to bend, kneel, or crawl to access cables
• Ability to fly on international flights up to 18 hours
• One or more technical certifications highly preferred, such as Microsoft Certified Trainer, Microsoft Certified Educator, or MS Endpoint Administrator
• Experience training end users on complex hardware and software solutions highly preferred
• Experience delivering technical training via MS Teams and Cisco Webex
• Experience with Salesforce
• Familiarity with international travel requirements such as visas, medical requirements, and passports highly preferred

Core Competencies

Demonstrates expertise in delivering technical training and support for custom software solutions, with a strong focus on user engagement and effective communication. Proficient in developing training materials and managing training sessions across various formats while maintaining positive relationships with customers.

Highest-signal resume keywords

• Secret Clearance
• 5 Years Experience in Training and Information Technology
• Proficiency with Microsoft 365 Productivity Applications
• Experience Delivering Technical Training via MS Teams and Cisco Webex
• One or More Technical Certifications

Hard Skills

• Training Delivery
• Software Applications Training
• Database and Workflow Analysis
• Technical Training Development
• Presentation Skills
• IT Peripheral Management
• Complex Hardware and Software Solutions Training
• Reporting Requirements Compliance
• Documentation of Issues
• Training Material Alignment

Soft Skills

• Excellent Communication Skills
• Demonstrated Initiative
• Sound Judgment
• Effective Decision-Making
• Relationship Building

Certifications & Qualifications

• Microsoft Certified Trainer
• Microsoft Certified Educator
• MS Endpoint Administrator

Industry Keywords

• End-User Training
• CONUS and OCONUS Support
• Training Plans
• Virtual Training
• International Travel Requirements

Tools & Technologies

• Microsoft 365
• MS Teams
• Cisco Webex
• Salesforce