Trainer

Dunhill Professional Search & Government Solutions; San Antonio (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Dunhill Professional Search & Government Solutions is seeking a Training Specialist to conduct basic in-person and online training, develop essential materials, and coordinate with SMEs to meet program objectives.

The role requires presenting to diverse audiences, updating content, and ensuring accessibility while delivering training outside standard hours when needed.

Qualifications

• > Bachelor’s degree in Education, Instructional Design, Instructional Technology, or equivalent relevant work experience.
• > 2-5 years of experience developing and delivering training courses to a variety of audiences.
• > US citizens with an active secret security clearance.

Responsibilities

• > Conducts basic or routine in-person and online training and updates training materials.
• > Partners with managers and SMEs to guide development of training plans and learning objectives.
• > Updates lesson plans, handouts, and other materials to meet customer needs.
• > Establishes and maintains online training connectivity and troubleshoots basic issues.
• > Delivers training on routine IT applications and customer processes, including after-hours scheduling.
• > Communicates technical and non-technical information to beginner users and stakeholders.
• > Supports evaluation of training effectiveness and materials.

Skills

Communication skills

MS Office

e-Learning tools

Client communication

Instructional design

Time & project management

Assessments & materials

508 accessibility

Education

Bachelor’s degree in Education/Instructional Design

2-5 years training development experience

Tools

Adobe Connect

Articulate

HTML

Camtasia

Captivate

Job description

Conducts basic or routine in-person and online training for program applications and/or creates/updates basic/routine training materials. These duties and responsibilities may vary based on the needs of the customer and their users. Works on routine/basic training course development projects including scoping the required resources and timeline to meet project timelines with quality results. Clearly communicates technical and non-technical information to beginner users, application owners, and other employees.

• Designs, creates and delivers basic level training in accordance with programs/projects use of the ADDIE (Analyst, Designer, Developer, Implementer, or Evaluator) system of training.
• Partners with managers and subject-matter experts (SME) to guide and direct support for the development of training plans, identify learning objectives for courses, and to identify and/or obtain sources of information for development of course material.
• Gathers information from application functional analysts, application owners, and/or subject matter experts to update lesson plans, practical exercises, learning objectives, handouts, and other materials.
• Establishes and maintains the connectivity of interactive online training via Microsoft Lync or similar technologies. Trouble shoots simple network issues with the assistance of onsite and ASM network engineers.
• Updates and maintains existing instructional materials such as lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials that are effective in assisting customer personnel and contractors attain the skills they require.
• Facilitates training on more routine/basic IT applications and customer processes in team or independent settings.
• Is prepared to deliver training outside of the normal working hours to meet customer scheduling needs.
• Actively participates in peer review sessions and offers constructive comment with the intent of improving the team's products and services.
• Supports team ideas and initiatives that contribute to the success of the customer program/project.
• Participates in the identification, execution, and evaluation of basic/routine projects to advance the appropriate uses of technology-enhanced learning, including simulation, augmented reality, online modalities, active learning, app--‐‐based learning, etc.

Minimum Qualifications

• Bachelor’s degree in Education, Instructional Design, Instructional Technology, or equivalent relevant work experience.
• 2-5 years of experience developing and delivering training courses to a variety of audiences.
• Candidates must be US citizens with an active secret security clearance.

Other Job Specific Skills

• Strong written and verbal communication, with a solid knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Proficiency in MS Office Suite (Word, PowerPoint, Excel) to support instructional design.
• Knowledge of e-Learning development software such as Adobe Connect, Articulate, HTML, Flash, Camtasia, Captivate, Adobe Presenter, or other authoring tools, web conferencing software, etc.
• Ability to effectively communicate with clients and Subject Matter Experts.
• Experience with instructional design methodologies, adult learning principles, human behavior and performance, methods for curriculum and training design, and the measurement of training effectiveness.
• Highly effective time and project management skills with the ability to organize, prioritize, coordinate, and implement multiple projects.
• Experience evaluating and creating assessments and course materials in various delivery formats.
• Familiar with 508 accessibility requirements.
• Able to assume responsibility and work autonomously or with a team.
• Exhibits professional courtesy at all times, and must be able to interact with other individuals of different levels of expertise