Travel Technician

Delphi-US, LLC - Peacemakers in the Talent War; Town of Vermont (WI); On-site; USD 25,000 - 30,000; Full time

Job summary

Delphi-US in Burlington, VT, is seeking a Travel Technician to provide onsite technical support across clinical and administrative healthcare facilities. You will troubleshoot, deploy hardware, and maintain systems for a fast-paced environment.

The role requires Windows 10 proficiency, HP/Dell hardware experience, and familiarity with Office 365 and common IT tools. On-site work authorization in Burlington, VT is required.

Qualifications

• One year of experience in a customer service environment, preferably in healthcare.
• One year of hands-on experience with installation, configuration, troubleshooting, and repair of workstations, laptops, and printers.
• Working knowledge of Windows 10 operating systems.
• Proficiency with HP and Dell desktops, laptops, printers, and peripheral hardware.
• Familiarity with Microsoft Office 365, Internet Explorer, Microsoft Edge, Google Chrome, Windows Defender, ForeScout NAC, LAPS, USMT, SCCM, and Citrix XenApp.
• Valid work authorization for on-site employment in Burlington, VT.

Responsibilities

• Delivers break/fix support for networked and standalone managed devices, adhering to established service level agreements.
• Prioritizes and escalates unresolved technical issues to ensure timely resolution.
• Configures and deploys network devices using standard operating systems, EPIC, and other tools in compliance with company standards.
• Participates in large hardware deployment projects, including equipment moves and operating system rollouts.
• Performs scheduled preventative maintenance on desktops and laptops, including re-imaging, hardware replacement, and cable management.
• Documents all work activities accurately within ticketing systems such as ServiceNow, utilizing knowledge base resources for issue resolution.

Skills

Customer service

Hardware deployment

Windows 10

Office 365

ServiceNow

Web browsers

Tools

ServiceNow

SCCM

Citrix XenApp

LAPS

USMT

ForeScout NAC

EPIC

Job description

Travel Technician | Location: Burlington, VT | Contract | Hourly Pay Range: $18-$22

Our client in Burlington, VT is seeking a dedicated Travel Technician to provide onsite technical support across clinical and administrative healthcare facilities. This role involves hands-on troubleshooting, hardware deployment, and maintenance to ensure seamless operations in a fast-paced healthcare environment.

Key Responsibilities

• Delivers break/fix support for networked and standalone managed devices, adhering to established service level agreements.
• Prioritizes and escalates unresolved technical issues to ensure timely resolution.
• Configures and deploys network devices using standard operating systems, EPIC, and other tools in compliance with company standards.
• Participates in large hardware deployment projects, including equipment moves and operating system rollouts.
• Performs scheduled preventative maintenance on desktops and laptops, including re-imaging, hardware replacement, and cable management.
• Documents all work activities accurately within ticketing systems such as ServiceNow, utilizing knowledge base resources for issue resolution.

Required Qualifications

• One year of experience in a customer service environment, preferably in healthcare.
• One year of hands-on experience with installation, configuration, troubleshooting, and repair of workstations, laptops, and printers.
• Working knowledge of Windows 10 operating systems.
• Proficiency with HP and Dell desktops, laptops, printers, and peripheral hardware.
• Familiarity with Microsoft Office 365, Internet Explorer, Microsoft Edge, Google Chrome, Windows Defender, ForeScout NAC, LAPS, USMT, SCCM, and Citrix XenApp.
• Valid work authorization for on-site employment in Burlington, VT.

Preferred Qualifications

• Certifications such as CompTIA, Microsoft, or ITIL.
• Experience in healthcare IT support environments.
• Knowledge of network troubleshooting and hardware imaging.

About Delphi-US

Peacemakers in the Talent War Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Sciences & Analytics, Modern AI/ML Model Monetization, Cloud Engineering, Cyber Security, ERP Rescue; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client’s specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.

6284