Desktop Technician

Pacer Group; New Haven (CT); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Pacer Group in New Haven, CT, is seeking an IT Desktop Support professional to deliver complex end-user technical support in the medical robotics and pharma context. You will diagnose distributed computer environments, manage hardware/software lifecycles, and coordinate with manufacturing and labs to keep operations running smoothly.

The role focuses on Windows, Mac, and Linux desktop environments, regulatory compliance, and seamless integration of computing assets with GMP/GxP workflows; prior

Qualifications

• Advanced OS knowledge across Windows, Mac, Linux (Ubuntu) and scripting.
• Pharma/Regulatory experience in manufacturing, labs, logistics with GxP/GMP and change management.
• Experience with enterprise desktop support including complex break-fix, installation, and Office tools.

Responsibilities

• Provide complex end-user support for desktop, software, and hardware installations.
• Diagnose and resolve issues with OS, applications, and IT services; liaison with business units.
• Manage desktop lifecycle processes including procurement, refresh, disposition, and documentation.
• Coordinate installation, moves, adds, and changes, updating inventories and tickets.

Skills

Advanced OS

Pharma Reg

Desktop Support

Tools

Azure

Windows Server

Job description

Domain: Medical Robotics & Pharmaceuticals / Life Sciences

Pay Rate: $24.55/hr

Application Deadline: September 30, 2026

SKILLS REQUIRED

Primary (Must-Have)

• Advanced OS Knowledge & Troubleshooting | Windows, Mac, and Linux (Ubuntu) desktop environments, shell scripts, and Pearl
• Pharma & Regulatory Experience | Manufacturing, Labs, and Logistics experience with GxP, GMP, and change management processes
• Enterprise Desktop Support | Complex break-fix troubleshooting, hardware/software installation, Outlook, and office automation tools

Secondary (Good to Have)

• Windows Domain and Azure knowledge | Intermediate Windows Server and LAN environment understanding
• Audio/Video setup and troubleshooting | Printer maintenance and Cloud Security/Management exposure

POSITION OVERVIEW

Reporting to IT leadership within the desktop services department, this position provides complex technical support and planning for advanced tech-savvy end users in the medical robotics and pharma sector. The incumbent will diagnose and resolve distributed computer environment challenges, manage hardware/software life cycles, and ensure seamless technical operations across manufacturing and lab environments.

ROLES & Responsibilities

• Provide complex technical support and coordination for end-user touch points, including desktop, software, and hardware installation and distribution
• Perform analysis, diagnosis, installation, and resolution of complex desktop computers, operating systems, and application softwareAct as a technical liaison with user groups and IT partners, partnering with business units to understand the business impact of support issues
• Execute desktop technology life cycle management processes including technology procurement, refresh, disposition, and technical documentation
• Coordinate schedules and technical work order instructions for installations, moves, adds, and changes while updating the inventory database and trouble tickets

BENEFITS

• Medical | Dental | Vision | 401(k)

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.