Traveling IT Technician

Gilder Search Group; Peoria (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Health savings account

Employer-paid Life insurance + AD&D

Paid time off

Retirement plan

Vision insurance

Job summary

Gilder Search Group is seeking an Implementation Specialist to install, configure, and customize healthcare infrastructure systems after a hardware or software purchase. The role requires travel across the United States, with frequent on-site support and up to 90% travel.

You will collaborate with Sales, Project Management, Network Design, and client IT/biomed teams to ensure a positive client experience, document progress, and support new product releases and security practices.

Qualifications

• 3-5 years of IT experience.
• 1-3 years installing and configuring network equipment.
• Certified in CompTIA Network+, CCNA, or CCWA.
• Bachelor's or associate degree or equivalent experience.
• Demonstrated experience communicating and remediating networking infrastructure.
• Demonstrated experience implementing disaster recovery procedures.
• Maintaining knowledge of security and networking best practices.
• Strong written and oral communication skills.
• Comfortable working in a healthcare setting.

Responsibilities

• Assess and remediate existing infrastructure to support installation of new solution.
• Install, monitor, and customize clients' systems after an initial purchase of hardware or software.
• Collaborate with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Consult IT and biomed on customer requirements for installation and address cyber security concerns.
• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Maintain customer service logs and internal service records, technical project plans, and post-warranty conversations with customer.
• Manage vendor service as needed.
• Mentoring and coaching local FE on installed solution; provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Support engineering new product releases.

Skills

IT experience

Network installation

Networking certification

Communication skills

Cybersecurity awareness

Disaster recovery

Healthcare environment

Education

Bachelor's or Associate degree

Job description

Implementation Specialist

Job description:

The Implementation Specialists use their technical knowledge to install, configure, and customize healthcare infrastructure systems after an initial purchase of hardware or software.

To be considered for this role, candidates must reside within IL, WI, IA, MO,

Location of work may vary across the United States.

Travel Requirements

• Monday morning through Friday afternoon on the road
• Home most weekends
• Overnight hotel stays Monday–Thursday
• Company vehicle provided
• Hotels, airfare (when applicable), fuel, meals, and travel expenses are company paid

Responsibilities:

• Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.
• Leverage technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.
• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
• Manage vendor service as needed.
• Mentoring and coaching local FE on installed solution. Providing instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Supports engineering new product releases

Desired Qualifications:

• 3-5 years of experience in IT
• 1-3 years of experience in installing and configuring network equipment
• Certified in CompTIA Network+, CCNA, or CCWA
• Bachelors or associates degree or equivalent experience
• Demonstrated experience with communicating and remediating networking infrastructure
• Demonstrated experience implementing disaster recovery procedures
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Understanding of cyber security vulnerabilities
• Strong written and oral communication skills
• Comfortability working in a healthcare setting

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Other Requirements:

• Must have and maintain a valid Driver's License.
• Willingness to be available “after hours”, including weekends, for critical issues and coverage, as necessary.
• Willingness to travel across the US, up to 90%

Pay: $65,000 Salary

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Employer-paid Life insurance + AD&D
• Paid time off
• Retirement plan
• Vision insurance