Network Technician

Delphi-US, LLC - Peacemakers in the Talent War; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A national IT services firm is seeking a Network Technician in Boston, MA. The successful candidate will provide technical support, install and troubleshoot personal computing equipment, and participate in hardware deployments. Ideal applicants should have at least a year of customer service experience and strong problem-solving skills. This role offers the opportunity to work with a dedicated team in a dynamic environment focused on delivering superior customer service.

Qualifications

• One year of experience in a customer service role.
• Hands-on experience with installation and troubleshooting of personal computers.
• Technical certifications are a plus.

Responsibilities

• Provide break/fix technical support for networked and stand-alone equipment.
• Document work performed within the service management software.
• Participate in large hardware deployments and operating system rollouts.

Skills

Customer service experience

Installation and troubleshooting of personal computers

Strong analytical and problem-solving skills

Interpersonal and communication skills

Knowledge of networking concepts

General knowledge of operating systems

Job description

Title: Network Technician (Contract)- Job#6037

Location: Boston, MA

Job Description

Our client, located in Boston, MA has an immediate need for a Network Technician to join their team.

Responsibilities

• Provide break/fix technical support services for networked and stand-alone computing equipment
• Use knowledgebase articles, where appropriate, to resolve issues
• Document work performed within the service management software; document device and user data as required
• Prioritize issues by level of urgency and triage or elevate unresolved issues as appropriate
• Provide setup and configuration of computers and other network devices
• Participate in large hardware deployments, moves and operating system rollouts
• Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management
• Provide next‑level technical support for Service Desk staff
• Provide turnover report for next shift
• Assume on‑call responsibilities on a scheduled rotation

Required

• One year of experience in customer service role
• Hands‑on experience with the installation, repair and troubleshooting of personal computers
• Technical certifications a plus
• Strong analytical and problem‑solving skills
• Ability to multitask and prioritize work demands
• Excellent interpersonal and communication skills
• Ability to be flexible, versatile and adaptable in day‑to‑day activities
• General knowledge of desktop and laptop computers, printers and other computing equipment
• General knowledge of operating systems (e.g., Windows) and popular software solutions (e.g., Office 365, Internet browsers)
• General understanding of networking concepts and networking equipment including hubs, routers and cabling infrastructure
• General understanding of information security concepts and software (e.g., Windows Defender, McAfee AntiVirus, BitLocker, ForeScout Network Access Control)
• Commitment to providing superior customer service and delivering work in a timely and accurate manner following established company standards

About Delphi-US: Peacemakers in the Talent War

Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation’s best and brightest Technical & Professional Talent and positions our nation’s finest employers to further their competitive advantages. Delphi's core technical focus includes Data Sciences & Analytics, Modern AI/ML Model Monetization, Cloud Engineering, Cyber Security, ERP Rescue; serving domains from sensitive national energy sectors to critical financial services, biomed, life‑sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client’s success. Our proprietary skill‑based and cultural matching process results in higher qualified project teams, custom curated for our client’s specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.