Desktop Technician

CSI Companies; Winchester (VA); On-site; USD 34,440,000 - 48,216,000; Full time

Job summary

CSI Companies is seeking 3 Desktop Technicians to support onsite inpatient hospital operations focused on device connectivity, testing, and troubleshooting for bedside patient engagement across multiple facilities.

You will travel between inpatient units, document issues and resolutions, and collaborate with the Lead Tech to ensure reliable equipment performance, adherence to hospital protocols, and timely deployments in a fast-paced environment.

Qualifications

• 2–5 years of desktop support or field technician experience preferred.
• Basic understanding of networking concepts (IP connectivity, ports, Wi‑Fi troubleshooting, device handshakes).
• Experience working in hospital or clinical environments strongly preferred.
• Strong self-starter able to work independently in active inpatient settings.
• Reliable transportation required for travel between multiple onsite locations.
• Ability to follow structured workflows in a high-volume deployment environment.
• Fully onsite in inpatient hospital settings.
• Active patient care areas (professional conduct and adherence to hospital protocols required).
• Fast-paced deployment and testing environment across multiple units.

Responsibilities

• Provide onsite technical support for bedside patient engagement devices and connectivity (Hello Care / MyChart bedside)
• Perform basic to intermediate network and device troubleshooting (wired/wireless connectivity, ports, bedside hardware issues)
• Test and validate equipment functionality in patient rooms prior to and after deployment
• Collaborate with Lead Tech and Project Manager to support daily task execution and issue resolution
• Travel between inpatient units/facilities as needed to complete assigned work
• Document issues, resolutions, and escalated complex problems appropriately
• Support large-scale room-by-room walkthroughs and validation efforts

Skills

Desktop support

Networking basics

Independent worker

Hospital environment experience

Time management

Communication

Job description

CSI Companies is seeking 3 Desktop Technicians to work with one of our top healthcare clients!

Location: Wichester, VA & the surrounding areas

Duration: 3 - 6 month contract

Shift: Monday - Friday 8am - 5pm ET

Description

Overview

We are seeking 3 Desktop Technicians to support onsite inpatient hospital operations focused on device connectivity, testing, and troubleshooting for MyChart bedside patient engagement (Hello Care) across multiple facilities. Technicians will work within active patient care environments supporting connectivity and functionality for bedside devices across 600+ patient rooms, ensuring reliable patient access and system performance.

Key Responsibilities

• Provide onsite technical support for bedside patient engagement devices and connectivity (Hello Care / MyChart bedside)
• Perform basic to intermediate network and device troubleshooting (wired/wireless connectivity, ports, bedside hardware issues)
• Test and validate equipment functionality in patient rooms prior to and after deployment
• Collaborate with Lead Tech and Project Manager to support daily task execution and issue resolution
• Travel between inpatient units/facilities as needed to complete assigned work
• Document issues, resolutions, and escalated complex problems appropriately
• Support large-scale room-by-room walkthroughs and validation efforts

Requirements

• 2–5 years of desktop support or field technician experience preferred
• Basic understanding of networking concepts (IP connectivity, ports, Wi-Fi troubleshooting, device handshakes)
• Experience working in hospital or clinical environments strongly preferred
• Strong self-starter able to work independently in active inpatient settings
• Reliable transportation required for travel between multiple onsite locations
• Ability to follow structured workflows in a high-volume deployment environment
• Fully onsite in inpatient hospital settings
• Active patient care areas (professional conduct and adherence to hospital protocols required)
• Fast-paced deployment and testing environment across multiple units