Travel Systems Business Analyst

Insight Global; Phoenix (AZ); Remote; Full time

Job summary

A leading company is seeking a Travel Systems Business Analyst to provide global production support for online and offline travel platforms. This role involves ensuring platform health, tracking issues, and collaborating with internal and external partners to enhance user experience. Ideal candidates will have a strong technical aptitude and the ability to communicate complex issues effectively.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Ability to learn complex architecture and infrastructure designs.
• Excellent working knowledge of travel reservations systems preferred.

Responsibilities

• Provide production support for US Online and Offline Platforms.
• Track and report on site issues affecting platform performance.
• Drive resolution of critical issues across cross functional teams.

Skills

Communication

Project Management

Technical Aptitude

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $65.00/hr

Direct message the job poster from Insight Global

Professional Technical Recruiter at Insight Global

Role: Travel Systems Business Analyst

Location: REMOTE

PR: 50-65/hr

Duration: year long contract

The primary purpose of this role is to provide Global Production Support for the US and International Travel Online sites and the Offline Servicing arm of the Travel and Lifestyle Services team. The successful candidate will be tasked with ensuring platform health leading to a positive impact on card member experience and satisfaction for Online and Offline transactions globally. The role will focus on all platform production issues and ensure they are tracked and addressed by both internal and external partners. In addition, this role is responsible for identifying areas of the site, both front and back-end, that are performing sub-optimally and are a source of card member dis-satisfaction with the goal of informing the ongoing product roadmap to address these opportunities. The role will be a vital link between production support teams, online and offline travel technology partners, inventory and content suppliers and Consumer Travel Technologies. As such, the role will also be required to provide complex analytical support while managing resources from internal and external cross functional teams.

Key Responsibilities

Provide production support for US Online and Offline Platforms

• Track and report on site issues affecting platform performance through designated monitoring tools
• Drive resolution of critical issues across cross functional teams utilizing Enterprise processes such as Service Now and Confluence
• Communicate and when needed, escalate production issues and corresponding details focusing on impact, severity and related data enabling leadership team to make appropriate business decisions
• Collaborate with release manager for each technology partner in ensuring defect fixes are appropriately prioritized
• Partner with SRE App Support and SOC teams on tracking and communicating ongoing site maintenance activities and monitoring performance against established SLAs

Qualifications

• High technical aptitude with ability to learn complex architecture and infrastructure designs.
• Familiarity with concept of web services/ APIs, database and XML schemas
• Ability to communicate complex, technical issues and topics, both written and verbal, to multiple audiences.
• Ability to manage and prioritize multiple activities, workloads, and objectives.
• Ability to create effective action plans to resolve critical issues by leveraging sound project management practices and skills
• Excellent working knowledge of travel reservations systems, travel related technologies and data repositories (preferred)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Production

• Industries

  Banking

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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