Travel Support Specialist – Client Services

The Destination Knot; Baltimore (MD); Remote; USD 25,000 - 65,000; Full time

Job summary

A leading company in the travel industry is looking for a Travel Support Specialist to manage client communications, resolve travel issues, and provide exemplary service remotely. This role offers flexible hours, opportunities for growth, and travel discounts, ideal for those passionate about enhancing customer experiences.

Benefits

Remote work and flexible schedule

Growth path into full-time travel advisor or team lead

Travel discounts

Ongoing professional development

Qualifications

• Experience in a travel agency or customer support role is required.
• Flexible working hours may include evenings or weekends.

Responsibilities

• Respond to client inquiries and resolve travel issues.
• Communicate with service providers and confirm itinerary details.
• Document interactions and maintain client records in CRM.

Skills

Attention to detail

Communication

Problem-solving

Tech-savvy

Job description

Travel Support Specialist – Client Services

Travel Support Specialist – Client Services

4 weeks ago Be among the first 25 applicants

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This range is provided by The Destination Knot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25,000.00/yr - $65,000.00/yr

Job Title: Travel Support Specialist – Client Services
Location: Remote

Company: Destination Knot

About The Role
We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities:

• Respond to client inquiries about existing or upcoming trips
• Resolve travel issues (delays, cancellations, schedule changes) in real time
• Communicate with airlines, hotels, and tour providers to make changes
• Confirm itinerary details, send reminders, and provide travel tips
• Document interactions and maintain client records in our CRM system
  
  
  
  
  

Requirements:

• Previous experience in a travel agency or customer support role
• Strong attention to detail and excellent communication skills
• Ability to work flexible hours, including evenings or weekends if needed
• Tech-savvy and comfortable using booking platforms and CRMs
  
  
  
  
  

Why Work With Us?

• Remote work and flexible schedule
• Growth path into full-time travel advisor or team lead roles
• Travel discounts and ongoing professional development
  
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality, Food and Beverage Services, and Retail

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