Customer Repair Support Specialist

STERIS Canada Corporation; Buffalo (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare and life science solutions seeks a Customer Repair Support Specialist to train clinical teams on surgical instrument handling, deliver training, and improve processes across multiple facilities. Ideal candidates will have a clinical background and strong presentation skills.

Benefits

Market Competitive Pay

Extensive Paid Time Off and added holidays

Excellent Healthcare, Dental and Vision Benefits

Vehicle Reimbursement Plan

Cell Phone Stipend

Tuition reimbursement and continued education programs

Qualifications

• 4 years of related experience in a clinical environment.
• Basic understanding of surgical instruments and medical devices.
• Surgical Technology or Sterile Processing experience preferred.

Responsibilities

• Train customers in care and handling of surgical instruments.
• Meet customers to understand challenges and present solutions.
• Identify root causes for instrument repair needs.

Skills

Presentation skills

Organization

Time-management

Education

High School Diploma or GED

Associate’s degree in Surgical Technology

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety? At STERIS, our team members provide these services to hospitals across the United States. As a Customer Repair Support Specialist, you’ll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area.

We’re seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You’ll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as identifying cost containment opportunities, education and training, improvement tracking, and maintaining compliance to industry standards. This position is within our Instrument Management Services division. Learn more about STERIS IMS here:www.steris-ims.com

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: New York.

What you'll do as a Customer Repair Support Specialist

• You’ll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready
• Meet with customers to understand challenges and present solutions.
• Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services.
• Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You’ll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices.
• Record maintenance services, daily cost savings, and potential barriers to implementation.

The Experience, Skills and Abilities Needed

Required:

• High School Diploma or GED
• 4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices
• Excellent presentation skills

Preferred:

• Associate’s degree in Surgical Technology and Sterile Processing Certification
• Surgical Technology or Sterile Processing experience and training

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
• Cell Phone Stipend
• Company Laptop
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuitionreimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career

Pay range for this opportunity is$22.68-$29.35. This position is eligible forbonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Job Category: Service/Technical Services

Nearest Major Market: Buffalo
Job Segment: Sterile Processing, Surgery, Customer Service Representative, Medical Device, Inspector, Healthcare, Customer Service, Quality